Visitor Services Associate - Seasonal

Naples Botanical Garden is a 170‑acre world‑class paradise, featuring the flora and cultures of the tropics and sub‑tropics including Brazil, the Caribbean, Southeast Asia, and Florida. The Garden’s mission is to connect people and plants through display, education, conservation, and applied science. It has beautifully restored native habitats, cultivated gardens, walking trails, and public programming that offer education and enjoyment for people of all ages. Naples Botanical Garden is a 501(c)(3) organization.

Position Summary

This seasonal position serves as the frontline to customer relations at Naples Botanical Garden. In addition to the public, the role works closely with Garden staff, volunteers, and fellow associates.

Primary Duties and Responsibilities

• Greets incoming members and guests in a prompt and welcoming manner.
• Willing to be in the presence of dogs on dog admission days.
• Occasionally checks in or greets visitors outside of ticketing booths.
• Maintains a professional appearance and conduct at all times.
• Efficiently and accurately operates a POS system, including daily balancing.
• Reviews and understands the Garden’s day‑to‑day operations, special events, website, and exhibitions by reviewing Visitor Services resources and Garden calendars daily, and proactively relays this information to visitors.
• Promotes and sells Naples Botanical Garden memberships.
• Follows proper procedures for opening and closing the Visitor Center when scheduled.
• Maintains the appearance of the Visitor Center, including stocking maps and brochures, and cleaning scooters and wheelchairs.
• Performs other duties as assigned.

Requirements / Qualifications

• Strong communication and customer service skills.
• Strong computer skills a plus.
• Flexible schedule required; must be available weekends, nights, and holidays.
• Fluency in Spanish and/or Kreyol is a plus.
• May stand for long periods of time and work in fluctuating temperatures.
• Must be able to lift and carry objects up to 10 pounds on a regular basis.
• Pre‑employment background check required.

Pay

$16.00 hourly (Non‑Exempt – Seasonal)

Schedule

• Flexible schedule required.
• Availability needed for weekends, nights, and holidays.