Visitor Experience Cafe Associate

Key Responsibilities

• Warmly greet guests and create a welcoming café experience.
• Present menus, daily specials, and product offerings.
• Take food and beverage orders accurately and efficiently.
• Deliver food, beverages, condiments, and other requested items to customers.
• Answer questions about menu items and provide product recommendations.
• Build positive relationships with guests through attentive and friendly service.
• Prepare and serve specialty coffee drinks, teas, cold beverages, and blended beverages.
• Serve prepared foods, baked goods, desserts, parfaits, banana pudding, and other Southern-inspired specialties.
• Ensure all food and beverages meet presentation and quality expectations.
• Process customer payments accurately using the Point-of-Sale (POS) system.
• Maintain fully stocked service stations and beverage preparation areas.
• Monitor inventory levels and notify management when products need replenishment.
• Receive, stock, and organize food and beverage supplies as directed.
• Auxiliary with inventory counts and product receiving when needed.
• Clean and sanitize equipment, utensils, workstations, dining areas, and service areas.
• Maintain cleanliness and adhere to all food safety, sanitation, and health regulations.
• Routinely monitor temperatures of refrigerators, freezers, and heating equipment.
• Clear and reset tables to maintain an inviting dining environment.
• Collaborate effectively with museum staff, volunteers, and fellow team members.
• Provide support to other departments and special events as needed.
• Adhere to all company policies, attendance standards, dress code requirements, and operational procedures.

Qualifications & Experience

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong listening, organizational, and basic mathematical skills.
• Ability to handle cash and credit card transactions accurately.
• Dependable with reliable transportation.
• Commitment to professionalism, teamwork, and guest satisfaction.
• Must be 18 years old or older.
• Previous barista experience (preferred).
• Previous food service or hospitality experience (preferred).
• Experience operating POS systems (preferred).
• Experience serving diverse audiences in a customer-facing environment (preferred).
• ServSafe Certification (or willingness to obtain certification) (preferred).