Visitor Engagement Associate (General Interest)

Purpose of the Role

We're continuously accepting applications for our active openings over the next few months! As a Visitor Engagement Associate, you will support various points of engagement for guests, including but not limited to campus tours and facilitating museum exhibit experiences.

Core Job Responsibilities

• Navigate a fast-paced environment, with a schedule that rotates between leading tours, exhibit narratives, and programming guidance.
• Demonstrate strong customer service with the ability to refer visitors to another staff member if needed.
• Provide direct customer engagement for an inclusive and welcoming environment.
• Build and maintain a working knowledge of Obama Presidential Center programming and exhibits to anticipate guest questions and exhibit navigation.
• Work closely with onsite security for a welcoming and safe guest experience, assisting in crowd management and evacuation if necessary during an emergency situation.
• Collaborate with Visitor Services and Volunteer Ambassadors to create a positive and engaging experience for visitors.

Key Deliverables / Outcomes

• Maintain a working knowledge of updated exhibit and gallery narratives, translating context for audiences in an inclusive manner.
• Build and maintain a working knowledge of digital assets within Museum exhibits, with the ability to assist visitors should they need support.
• Respond to guest questions or assistance needs as appropriate, emphasizing an inclusive environment.
• Participate in regularly scheduled training for evolving exhibit displays and Museum programming.
• Provide guidance to visitors across campus grounds and buildings, answering general questions as needed.
• Apply specialized knowledge of the role to independently complete routine tasks and resolve issues, with the ability to elevate concerns to supervisors as necessary.
• Demonstrate proficiency in core professional duties, and uses discretion and independent judgment to resolve complex problems.

Required Qualifications

• Experience with and willingness to learn local historical context, with the ability to articulate narratives to diverse audiences.
• Interest and/or experience in talking directly with members of the public while providing a welcoming and inclusive experience, regardless of an individual’s background.
• Flexibility of hours including but not limited to early morning, late night, weekends, and holidays across campus in both indoor and outdoor environments.
• Ability to work out of the Obama Presidential Center in Jackson Park.

Pay and Benefits

The pay rate for this role is $24.00/hour. For an overview of our benefits package, including insurance, paid time off, retirement & more, please visit here.

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.