Visitor Center - Cafe (FOH) Lead

About the role

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us. As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

Responsibilities

• Lead and drive all aspects of the foodservice program while maintaining the high standards of quality put forth by the foodservice guidelines.
• Work cross functionally across all areas of foodservice (Ice Cream, Restaurant, Prep).
• Provide on-the-ground support, training, and direction to the foodservice team.
• Uphold Tillamook’s Shared Values, performance, and behavior standards, leading the team to do the same.
• Responsible for opening and closing procedures, ensuring adherence to food and sanitary guidelines, assisting with inventory and stocking items, maintaining adequate cash in registers, and other duties directed by the management team.
• Ensure all company standards for quality, customer service, health and safety are met within the core values of Good Stewards, Uncompromising Quality, One Team, Play to Win, and Be adaptive to business needs by being flexible with work duties and working cross functionally across the business.
• Take on responsibilities and challenges, establish and achieve goals, and learn and master job duties.
• Provide training to new employees on their assigned duties.
• Build professional and respectful working relationships with internal and external vendors, customers, coworkers, and management.
• Demonstrate outstanding customer service when responding to customer comments and concerns.
• Work closely with employees to provide real-time, candid, and honest feedback to ensure their success.
• Partner with management on trends or challenges as appropriate.
• Assign tasks and set daily goals; ensure the team stays on task.
• Address and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
• Have intimate knowledge of the Break Policy, Attendance Policy, Opening/Closing Building Policy, Disruptive customers in the VC policy, emergency response policy, unattended bags in the VC policy, guns in the VC policy, missing child in the VC policy, reporting visitor incidents/accidents policy, and all other future policies that have to do with the Tillamook Creamery.
• Take an active role in improving processes by providing feedback and suggestions to management.
• Manage labor usage (e.g., sending crew home when not needed in off-season, calling crew in when needed, temporarily assigning crew to other areas) to support business needs.
• Create daily break schedules that align with the break policy.
• Perform opening/closing procedures scheduled for that shift.
• Perform the duties of the crew in assigned area.
• Set the team up for success by maintaining clean and well-stocked workstations, verifying uniforms are in order and on brand.
• Utilize a computer with intermediate skills using Microsoft Word, Outlook, and Excel; ERP systems knowledge is a plus.
• Order TCCA dairy products through internal departments and all other inventory items from vendors; create and maintain professional and positive relationships with vendors.
• Help run registers, ensure cash drawer accuracy, keep sufficient change in petty cash drawer, and void transactions and approve payment exceptions when necessary.
• Communicate effectively with other leads to ensure the kitchen has everything needed for all menu items.
• Help ensure product availability by tracking and ordering inventory.
• Receive, store, and maintain all storage facilities in an orderly manner to meet brand and food safety standards.
• Ensure consistent portioning, presentation, and quality of food, as well as timely production and delivery.
• Uphold the integrity of the food and beverage program with brand standards, techniques, and adherence to local and state law.
• Maintain up-to-date knowledge on all menu items and products to answer customer questions, provide information, and resolve inquiries.

Requirements

• 2+ years of customer service experience.
• Knowledge of health regulations.
• Pallet jack certification required.
• Must obtain and provide a Food Handler’s Certification within 30 days of hire.
• Obtain an OLCC (must be 18+ years of age).

Working Conditions

• Visitor Center: Can be noisy and crowded; building is temperature controlled and well lighted.
• Requires standing for the entire shift, walking on the sales floor, and climbing ladders in the storeroom; may spend time in the freezer.
• Duties may include repetitive motion of hands and lifting up to 35 pounds.
• Slip-resistant shoes required.