Visitor Center Administrative Technician - Part Time (Temporary)

Summary Of Position

Seguin Main Street & Destination Seguin is seeking a Visitor Center Administrative Technician to serve as the first point of contact for visitors and provide essential administrative support to our team. This role ensures the smooth operation of the office and delivers a welcoming, informative experience to the public.

Key Responsibilities

• Aids visitors with directions, attractions, and other information requests
• Answers office phone, replies to email and website inquiry requests, maintains files
• Affords assistance in the development of office procedures and administration
• Reviews voicemail and fills requests for information
• Organizes, fills, and distributes visitor bags to groups, contacts visitor groups for number of bags requested and arranges delivery of bags
• Orders office supplies, brochures from area venues, and keeps visitor center stocked with brochures
• Captures and processes payments for merchandise and documents and maintains records of payments collected
• Manages inventory of visitor center merchandise and promotional materials
• Receives and signs for deliveries and prioritizes and distributes mail to staff
• Receives and catalogs various event applications and grant documents
• Affords assistance with other duties as assigned

Required Knowledge, Skills, And Abilities

• Customer service and ability to work with public, employees, supervisors, vendors, management, and other entities
• Knowledge and proficiency in Microsoft Office programs
• Ability to communicate and present information effectively
• Ability to aid visitors with directions, attractions, and other information
• Ability to maintain accurate records
• Ability to manage multiple tasks simultaneously and to work well with others and without supervision
• Ability to communicate effectively in written and oral instructions
• Ability to upload leads from publications info database software and track activity in the Visitor Center
• Ability to manage, track, and post events to local and regional event calendars
• Ability to prepare outgoing mail, proofreading of e-mails, advertisement copy, letters and other written information
• Ability to order office supplies, brochures from area venues and keep visitor center stocked with brochures
• Ability to perform multiple tasks with continuous interruption while ensuring a positive visitor experience for guests and travelers
• Ability to work Tuesday-Saturday from 9:00 am to 2:00 pm, with occasional Third Thursday evenings, and other events as needed

Acceptable Experience And Training

• Bachelor's degree preferred, or a minimum of 1 year work experience in a customer service setting or similar setting

Training, Certificates And Licenses Required

• Possession of a Valid Texas Class C driver license