Visitor Ambassador, Per Diem

About the role

At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. The health system is the premier provider of central Massachusetts, combining exceptional patient care, academic excellence, and leading‑edge research. With over 20,000 employees working together, the organization pursues healing for patients, community, and each other. In this role you will act as the customer service informational resource for patients, families, and visitors as they enter the hospital, collaborating with other departments to ensure satisfaction.

Responsibilities

• Ensures that patients and visitors are greeted in a prompt and courteous manner and provided with accurate information regarding services, fostering a positive image of UMass Memorial Medical Center.
• Provides patients, visitors and callers with basic patient status information as well as patient visiting times and procedures.
• Produces and provides standardized directions to UMMMC facilities.
• Ensures that procedures for patient security and confidentiality are followed.
• Assists with the visitor management program which will include screening, documenting data into the computer, tracking visitor location and possible temperature checks.
• Utilizes computers to access daily schedule of patients and sites of service and provides patients with appointment schedules and appointment information as necessary.
• References information on patient location, admissions and discharges, patient phone numbers and visitor instructions.
• Manages a high volume of telephone calls concerning patients, visitors, vendors and staff.
• Helps arrange taxi or other basic transportation.
• Monitors visitor activities in the lobby area and notifies Security of potential problems