Visit Facilitator

About The Position

Nursing Assistant - Visit Facilitator
Part-Time: .5-.7 FTE (40-56 hours per pay period)
Days and Evenings
On-site at Grand Itasca Clinic & Hospital in Grand Rapids

Job Summary

The Visit Facilitator works primarily in family practice primary care and is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team.

What You Can Expect

Our Visit Facilitators love Grand Itasca for the stability, meaningful work and great team. If you are looking for professional growth and development with hands on experience caring for a diverse patient population, Grand Itasca is where you belong! We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.

Responsibilities

• Demonstrate a professional and compassionate attitude towards patients, families, visitors, coworkers and other departmental representatives.
• Prepare patients for their appointments, including communicating with patients prior to their appointment to ensure medical records are collected and ready for the visit.
• Prepare exam rooms and stocks supplies.
• Be a vital piece in the patient and provider connection ensuring patients and providers have a great experience.
• Complete visit wrap-up with patients.
• Provide patients with after-visit summary and recommendations for follow-up.

Qualifications

• Must be 18 years of age or older.
• Graduate of a Nursing Aide program, Emergency Medical Technical (EMT) program, and/or Health Unit Coordinator program.
• Certification and current listing on the Minnesota Nursing Assistant Registry preferred.
• BLS Certification or ability to obtain within two months of hire and maintains certification.
• Minimum of 1-year customer service experience required. Previous health care customer service experience preferred.
• Proficient with technology (computer hardware and programs, and smart devices such as phones and tablets).
• Great verbal communication skills.
• Strong team player with the ability to work independently.
• Ability to adhere to strict confidentiality.
• Demonstrated ability to adhere to and follow Grand Itasca Clinic & Hospital Mission, Values, Vision and policies.
• Maintains reliable and consistent attendance.

Benefits

• Competitive pay
• Tuition reimbursement and scholarship/grant opportunities
• Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
• Generous paid time off package to maintain a healthy home-work balance
• STDB (short term disability bank)
• 401K with employer contributions
• Experience Pay Given
• Employee Referral Program
• On the job training
• Shift differential
• No weekends!

About Grand Itasca

Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.