Vision Center Manager NL 3-3602
About the role
Drives sales in the Vision Center by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and instock and inventory levels. Oversees budgeting, forecasting sales, and assessing economic trends and community needs.
Provides supervision and development opportunities for Associates by hiring, training, mentoring, assigning duties, and promoting a belonging mindset in the workplace. Ensures compliance with company and legal policies, procedures, and regulations, including asset protection, safety controls, and quality assurance.
Responsibilities
- Model, enforce, and provide direction on proper customer service approaches to ensure customer needs, complaints, and issues are resolved within company guidelines.
- Oversee and participate in community outreach programs, encouraging Associates to serve as good community members.
- Ensure compliance with company and legal policies by analyzing reports, implementing safety controls, and developing action plans to improve performance.
- Provide quality eyewear by consulting with and educating customers, selecting products based on needs, obtaining measurements, verifying prescriptions, and maintaining equipment.
- Uphold the company’s Open Door Policy by addressing Associate concerns, researching issues, and suggesting resolutions.
- Coordinate job-related activities, build relationships with stakeholders, and support initiatives to meet customer and business needs.
- Promote a culture of respect, integrity, and excellence by embracing differences, fostering belonging, and encouraging continuous learning.
- Deliver results while prioritizing customer needs, balancing short- and long-term priorities, and making data-driven decisions.
- Drive continuous improvement, adopt new technologies, and support others through change.
Requirements
- Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
- High school diploma or equivalent.
- Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.
Preferred Qualifications
- Experience supervising Associates.
Benefits
- Competitive pay with performance-based bonus awards.
- Health benefits: medical, vision, and dental coverage.
- Financial benefits: 401(k), stock purchase, and company-paid life insurance.
- Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability coverage.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.
Pay
The hourly wage range for this position is $28.00 - $43.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and Regional Pay Zone (RPZ) adjustments based on location.