Vision Center Manager L1

About the Role

Drives sales in the Vision Center by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and instock and inventory levels. Oversees budgeting, forecasting sales, and assessing economic trends and community needs.

Ensures compliance with company and legal policies, procedures, and regulations for the Vision Center by analyzing reports, implementing asset protection and safety controls, and developing action plans to improve performance.

Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, and promoting a belonging mindset in the workplace.

Coordinates and completes job-related activities by developing relationships with key stakeholders, supporting business plans, and measuring progress toward goals.

Responsibilities

• Model, enforce, and provide guidance on customer service approaches to ensure customer needs, complaints, and issues are resolved within company guidelines.
• Oversee and participate in community outreach programs, encouraging associates to serve as good community members.
• Ensure the provision of quality eyewear by consulting with and educating customers, selecting products based on needs, obtaining measurements, verifying prescriptions, and maintaining optical equipment.
• Uphold the company’s Open Door Policy by meeting with associates, addressing concerns, and suggesting resolutions.
• Promote a culture of belonging, respect, and integrity by embracing differences, building high-performing teams, and holding oneself and others accountable.
• Deliver results while prioritizing customer needs, balancing short- and long-term priorities, and using data-driven insights.
• Drive continuous improvement, adopt new technologies, and support others through change.

Requirements

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications

• Experience supervising associates.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $33.50 - $43.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and Regional Pay Zone (RPZ) adjustments based on location.