Visa Coordinator - Full Time

Responsibilities

• Maintain a high standard of confidentiality and respect for privacy when working with customers.
• Professionally process completed applications, finish the checkout process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA.
• Cook up new associate training for VISA specialists, Cashier, Sales Associates as well as annual VISA compliance testing for the Scheels VISA.
• Writes the schedule for the VISA booth staff.
• Completes daily logs, calculates monthly goals, tracks store performance all while maintaining compliance with First National Bank, VISA and Scheels regulations and standards.
• Stocks VISA materials daily throughout the store, orders VISA materials as needed; signage, folders, applications, etc.
• Organizes and executes Card member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office.
• Maintains an orderly appearance of personal work space and surrounding areas.
• Exhibits excellent communication and customer service skills (both written and verbal), organizational skills, attention to detail and problem solving skills.
• Be professional and confident in attitude and appearance, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels’ policies and procedures.
• Proficient in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc.
• Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume.
• Ability to give informative and effective presentations to teach and communicate procedures while responding to questions and feedback from managers, clients, customers and the general public.
• Meet deadlines set by First National Bank, VISA and Scheels.

Requirements

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”.
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact.
• Show respect and appreciation for others and Scheels.
• Arrive to work and meetings 10 minutes early.
• Genuine interest and action in helping others before yourself, regardless of recognition or reward.
• Teach-ability: consistent eagerness to listen, learn, apply knowledge and accept critical feedback.
• Ability to adapt to a changing work environment.
• Apply concepts of basic math, grammar, punctuation and spelling.
• Dress Code: meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners.
• Efficiency: demonstrate pride and ownership of their work while meeting expected deadlines.

Physical Requirements/Lifting Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Light work - Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Physical demand requirements are in excess of those for sedentary work.

Schedule

• Schedule will include a combination of shifts during the hours of 8am – 9pm Monday through Saturday, 11am – 7pm on Sundays.
• Schedule will include varied hours; days, evenings, weekends, and holidays.

Benefits

• To see a full list of benefit offerings from Scheels visit scheels.com/careers
• EQUAL EMPLOYMENT OPPORTUNITY: Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.