Visa Associate - Part Time (On Site)

About the role

SCHEELS can turn your passion into a rewarding career through our extensive business and product training. We are a leader in the sporting goods industry, driven to create the best experience in the USA for our customers. We boast the largest selection of sports brands in America, offering world-class brands, special attractions, and unmatched customer service. Our associates are empowered to become experts in exceeding the needs and expectations of our customers.

Responsibilities

• Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA.
• Professionally process completed applications, finish the checkout process, and be knowledgeable to answer questions and potential issues relating to the Scheels VISA.
• Complete daily audit sheets, track store performance, and help maintain compliance with First National Bank, VISA, and Scheels regulations and standards.
• Stock VISA materials daily throughout the store.
• Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office.
• Maintain an orderly appearance of personal work space and surrounding areas.
• Maintain excellent communication and customer service skills (both written and verbal), organizational skills, attention to detail, and problem-solving skills.
• Treat others with respect and consideration while following Scheels' policies and procedures.
• Calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume.
• Apply basic concepts of algebra and geometry.
• Communicate procedures and answer questions and offer to associates, customers and the general public.
• Be proficient in Microsoft Office programs such as Excel and able to learn Google systems like Drive, Google Docs, etc.

Requirements

• Customer Service: Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”. Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact. Show respect and appreciation for others and Scheels. Arrive to work and meetings 10 minutes early.
• Team Mentality: Genuine interest and action in helping others before yourself, regardless of recognition or reward. Teach-ability: Consistent eagerness to listen, learn, apply knowledge and accept critical feedback. Ability to adapt to a changing work environment.
• Physical Requirements/Lifting Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Light work - Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work.

Qualifications

• The ideal candidate will have a minimum of an associate’s degree from a 2-year college or technical school; or 1-2 years of related experience and/or training; or an equivalent combination of education and experience.

Skills

• Excellent communication and customer service skills (both written and verbal).
• Organizational skills, attention to detail, and problem-solving skills.
• Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume.
• Ability to apply basic concepts of algebra and geometry.
• Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc.

Benefits

To see a full list of benefit offerings from Scheels visit scheels.com/careers.

Pay

This position starts at $16.00/hour.

Schedule

This position will be scheduled an average of 20 hours per week. Must be able to work varied hours, evenings, weekends and holidays within the normal store hours: 9:30 am to 9:00 pm Monday through Saturday, and 11:00 am to 6:00 pm on Sunday.

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.