Virtual Transformation Consultant

About the role

Come lead with us at Corporate At Houston Methodist, the Consultant plans, directs, and coordinates projects & initiatives of enterprise scale and complexity to revenue cycle, hospital & clinic operations, and information technology and business strategy. These projects would be large- to medium-scale initiatives and will typically impact or improve multiple department and/or hospital operations at the system, regional or local level. Executes the project plans and activities following project management best practices and ensures specific goals, metrics and ROI targets are achieved. Proactively participates in the development, research and identification of key areas of opportunity within the System for improvement in process or cost savings.

FLSA STATUS: Exempt

Qualifications

• Education: Bachelor's degree in business, nursing or related field required; MHA, MBA, MSN or related degree preferred.
• Experience: Five years experience in implementing and supporting complex medium to enterprise scale projects, preferably in a healthcare environment. Three years experience with master's degree.
• Licenses and Certifications: Preferred PMP - Certified Project Management Professional (PMI).

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Candidate should possess extraordinary communication, organizational and leadership skills.
• Must have the ability to interact professionally with all levels of personnel, patients, families, visitors and physicians and to coordinate with physicians and service providers to achieve superior results.
• Extensive experience in grievance management, mediation and conflict negotiation, and crisis intervention.
• Ability to solve complex patient relations issues independently.
• Critical thinking, problem-solving, and mature judgment.
• Has knowledge of medical ethics and legal issues, including Advance Directives, Ethics Committee, and the Patient Bills of Rights, as well as federal and state law and Joint Commission standards.
• Has the knowledge and ability to use various measurement tools, integrate data, and prepare meaningful reports.
• Intermediate to advanced knowledge of medical terminology.
• Basic to intermediate level of computer competency – Microsoft Office Suite, and knowledge of healthcare information systems.

Essential Functions

• People Essential Functions: Drive change management within their scope of work by effectively communicating project information to stakeholders, driving accountability to tim