Virtual Teller I

Full time position at Operations Campus, starting at $17.00 per hour. Pay differential for Spanish speakers.

About the role

The Virtual Teller I focuses on building member trust and strengthening member relationships through superior service. As the primary contact for inquiries and transactions, the Virtual Teller is charged with embracing an attitude of lifetime learning and excelling in creating the very best member experience. The Virtual Teller’s core authority rests in their ability to accurately assess member needs and provide effective solutions in a kind and caring manner.

Responsibilities

• Serve Texas Tech CU members and employees pleasantly and professionally in accordance with Texas Tech CU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
• Greet and welcome every member in a professional, TREKS manner.
• Answer member requests, inquiries, complaints, and concerns in a timely, accurate, and kind manner whether received in-person, online, or by telephone.
• Complete member transactions through interactive (digital) teller machines (ITM’s).
• Receive and process checks, cash, and mail-in payments from members.
• Assist members with completing check orders and changes of address as needed; provide troubleshooting assistance per members’ request.
• Support members in researching and resolving routine questions, problems, or complaints regarding TTCU products and services.
• Assist members with travel alert and debit card limit increase requests.
• Mail or email documentation as needed.
• Maintain a thorough working knowledge of TTCU policies and procedures.
• Maintain knowledge of all state and federal regulations that are applicable to the Virtual Teller position.
• Attend and participate in job-related training sessions.
• Maintain member confidentiality.
• Ability to adapt to changing organizational and operational needs; may take on additional duties and responsibilities as needed.

Requirements

• High school diploma or equivalent required.
• Bilingual (English/Spanish) preferred.
• Previous Teller, Customer Service, Retail, or Food Service experience is preferred.
• Experience meeting individual and team goals.
• Ability to build rapport with all members/callers and stay calm under pressure.
• Excellent communication skills, both oral (over the phone) and written.
• Ability to multitask accurately and promptly.

Pay

Starting at $17.00 per hour. Pay differential for Spanish speakers.