Virtual Student Success Coach
About The Team
The Virtual Preparatory Academy of Florida is a K–12 tuition-free online public school serving students statewide. We provide a safe and nurturing environment where every student has the opportunity to be understood and inspired through a customized learning path that includes live interactive sessions and personalized teacher support. We are currently seeking a Student Success Coach.
About The Opportunity
- Support new and returning students and families through the onboarding process and completion of required tasks
- Maintain weekly open office hours/help sessions to support new students and families
- Make welcome calls (in coordination with homeroom teacher)
- Follow up on non-completion items for new students
- Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
- Participate in the Admissions Counseling process for applicants and students
- Review transcripts
- Aid students and families with course selection
- Answer questions about the school program
- Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
- Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
- Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
- Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
- Conduct conferences with parents and students, both in person and over the phone as needed
- Prepare for and/or attend student gatherings
- Maintain accurate documentation of student performance, progress, needs, and academic support
- Participate in and coordinate the development of pertinent professional development activities
- Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
- Perform other duties as assigned
About You
- Bachelor’s degree in education, social services, or related field
- Prior experience working as a teacher, tutor, counselor, or mentor to youth
- Prior marketing experience including social media, events, and communications
- Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications
- Excellent verbal and written communication skills
- Strong data collection and analysis skills
- Understanding of and ability to manage confidential information
- Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
- Ability to work with a distributed workforce and clientele
- Ability to pass state and federal background checks
About Us
ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities. We offer the following benefits:
- Life benefits – time & peace of mind
- Paid time off
- Retail retirement contributions
- Optional Basic Life and AD&D insurance
- Voluntary life insurance (employee, spouse, child)
- Discounted childcare at Early Learning Academies locations
- Health benefits – stay well & thrive
- Medical, dental, and vision insurance
- Employee Assistance Program
- Voluntary short-term disability insurance
- Voluntary long-term disability insurance
- Career benefits – keep growing
- Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals
EQUAL EMPLOYMENT OPPORTUNITY
We are committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate against applicants due to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, genetic information, or any other protected status except where a reasonable, bona fide occupational qualification exists. We take affirmative action to ensure that qualified individuals are employed and advanced in positions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, genetic information, or any other protected status except where a reasonable, bona fide occupational qualification exists.