Virtual Service Representative

About the role

Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare. We augment local expertise with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with patients, payers, people, and providers to improve treatment outcomes.

Responsibilities

• Support field teams in executing strategic plans and campaigns.
• Engage with Healthcare Professionals to support product access points and manage client materials within assigned territories, including marketing campaigns and patient support materials.
• Establish a phone presence; demonstrate ability to create rapport, network, build, and maintain productive business relationships.
• Leverage and use customer networks, resources, and tools via phone/web to expand connectivity, reach, and interest across stakeholders.
• Verify and complete required data entry including details of the target’s responses, notes, and any follow-through actions in accordance with policies and procedures set by the client.
• Manage daily call activity to optimize time and maximize the achievement of objectives.
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with, a "call plan" objective.
• Demonstrate thorough knowledge of the Client’s products and ensure clear, concise, and accurate communication of product information and benefits of specialty pharmacy network with target audiences using proper terminology.
• Successfully complete the Client’s product training (self-study, testing, field work, and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.
• Effectively and timely communicate with the Virtual Sales Manager, Field Regional Sales Manager, and Field counterparts (as appropriate) on project’s progress.
• Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy.

Requirements

• Bachelor’s degree or equivalent experience
• 2+ years of pharmaceutical or B2B sales experience
• Previous virtual/contact center sales experience required
• Strong technical acumen
• Strong work ethic, ability to build rapport quickly
• Positive attitude, adaptable to new situations

Qualifications

• Is open to and actively solicits feedback on performance and skill development

Skills

• Thorough knowledge of the Client’s products
• Clear, concise, and accurate communication of product information and benefits
• Product training completion and meeting training expectations
• Effective communication with clients and colleagues
• Adherence to regulatory guidelines

Benefits

• Competitive pay that recognizes experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Recognition programs, contests, and awards that celebrate contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where ideas are valued and work makes a difference

Pay

The base pay range for this position is $53K – $98K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Schedule

Not specified