Virtual Sales Specialist (full-time)

Position Summary

The primary responsibility of a Virtual Product Specialist is to execute the Living Spaces Guest Engagement Model and create a positive experience for our guests that keeps them coming back. Proper execution of these 2 areas will enable the product specialist to exceed targeted SPH (Sales Per Hour) and drive company KPIs all while maintaining the highest level of guest satisfaction as measured by our guest survey.

Essential Duties and Responsibilities

• Maintain a primary focus on training and development on sales proficiency process
• Utilize multiple online and software's to navigate guest engagements successfully
• Complete all training and demonstrate the ability to effectively execute to company expectations
• Ensure daily task lists are completed by store teams
• Drive proficiency using Living Spaces Guest Engagement Model and Guest Satisfaction
• Perform order processing from start to finish when needed through Virtual Channels
• Provide information to guests on all Commercial & Trade program benefits
• Establish and maintain a professional relationship with Commercial and Trade guests while developing an understanding of service needs
• Aid Commercial & Trade Managers or team with order placement/keying orders when necessary
• Self-assess daily results and partner with Leadership on behavioral expectations to improve
• Utilize all tools to the company standards
• Help to build a culture throughout the department that drives the following positive company expected outcomes
• Actively support and contribute to the department with the goal of helping the entire team delight guests and achieve revenue targets
• Able to work weekends and most holidays
• Able to work in a fast-paced environment

Qualifications

• Educational/Experience: High School Diploma or GED equivalent, 1 years of retail experience in a direct customer interactive environment preferred. High volume experience is preferred. Equivalent combination of education and experience will be considered.
• Computer Skills: Experience in Microsoft Office programs. Ability to effectively communicate via typed messages, including being grammatically correct and typing for long hours.

Supervisory Responsibilities

This position will not have any supervisory responsibilities.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation

• Overtime pay is available for eligible, non-exempt Team Members.
• Reimbursement for expenses as required by applicable law and Company policy.
• Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
• Additional Available Benefits Upon Meeting Eligibility Requirements Include:
• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. E-Verify Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.