Virtual Relationship Banker

About the role

General Electric Credit Union (GECU) is a not-for-profit, member-owned full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. We pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead to career advancement opportunities.

Responsibilities

• Uncover members’ financial goals and needs through consultative conversations.
• Advise members on GECU products and services that help achieve desired outcomes and financial goals.
• Manage a book of business that continuously meets sales and service goals through virtual consultative conversations with current and prospective members.
• Answer inbound calls from members regarding new consumer loan accounts, new depository accounts, and assist with general inquiries about existing Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs).
• Facilitate the consumer loan application process, including product recommendation, conducting loan interviews, evaluating member credit reports, and collecting required loan documents for underwriting and processing.
• Facilitate member loan closings electronically through DocuSign or by scheduling an in-person loan closing at a branch location.
• Manage loan pipeline by conducting member follow-ups via email or phone and reviewing loan documentation to advance the lending process in a timely manner.
• Perform basic account maintenance activities using required systems, processes, and procedures.
• Open and close various types of depository accounts utilizing required systems and following appropriate policies and procedures.
• Collaborate with and assist internal team members with new deposit and consumer loan accounts via internal chats and phone.
• Review accounts for quality control purposes.
• Perform other duties to support Virtual Branch Services as necessary.

Requirements

• High school diploma or GED required.
• Minimum two years of customer service or call center experience required.
• Minimum one year of experience in a financial institution (FI) or related industry required.
• Basic understanding of FI products and services.
• Fundamental experience in consultative conversations.
• Working experience analyzing financial data including credit reports.

Skills

• Proficient at written and verbal communication with ability to develop skills to explain products effectively to members.
• Ability to listen and comprehend members’ financial concerns and questions.
• Basic interpersonal and emotional intelligence skills needed to deliver updates to members about loan approval or denial with the ability to develop these skills further.
• Ability to function well in a fast-paced call center environment.
• Organizational skills and attention to detail.
• Strong computer skills to quickly learn and become proficient in both Microsoft Office products and Credit Union systems.

Benefits

• Health, Dental, and Vision insurance.
• Life and Disability insurance options.
• Paid Time Off starts accruing once hired, plus a paid birthday off.
• 401k Retirement plan with up to a 10% match of your base gross compensation.
• Tuition reimbursement opportunities & professional development.
• Volunteer opportunities—and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms.
• And many more!