Virtual Patient Coordinator (Mandarin Speaking)
Spring Fertility is a passionate, dedicated team of leading physicians and scientists committed to building the fastest-growing fertility group in the country. We provide deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique.
About the role
We are seeking compassionate, service-driven individuals to join our team as Virtual Patient Coordinators. In this role, you'll deliver highly personalized support to patients through phone, email, and live chat, ensuring they feel heard, informed, and taken care of from the very first interaction.
Responsibilities
- Answers all incoming calls, emails and live chats
- Transfers calls or takes messages as necessary
- Schedules new patient consultations and ensures all new patient questionnaires are completed prior to consultation with provider
- Emails new patient "welcome packets" after successful registration
- Provides patients with accurate information when answering questions and concerns
- Maintains patient records and protects patient confidentiality
Requirements
- Prior experience in a hospitality, retail, or customer-facing role
- Strong communication skills
- Someone who finds purpose in helping others and values meaningful work
- Bachelor's Degree
Qualifications
- Education, Licenses, Certifications
Skills
- Excellent communication skills
- Ability to handle multiple tasks and prioritize effectively
- Strong organizational and time management skills
- Customer service orientation
Benefits
- Competitive medical, dental, and vision plans
- Paid time off to recharge and enjoy personal time
- Access to BetterHelp therapy sessions for mental and emotional wellness
- Commuter benefits and discounted rates on home, auto, and pet insurance
- 401(k) with up to a 4% company match
- Comprehensive fertility and parental leave benefits
- Career development opportunities in a fast-growing organization
- Employer-paid life and disability insurance
Pay
The salary range for this role is $23-27/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
Schedule
This is a full-time non-exempt remote position which may be required to work both EST and PST hours.
Employment Type
This is a full-time non-exempt remote position which may be required to work both EST and PST hours.