Virtual Oncology Nurse Navigator

About the role

As a Oncology Nurse Navigator at Daymark Health, you will be a key member of an integrated Care Team, which includes a Medical Director, Nurse Practitioner, Community Health Worker, Enrollment Specialist, and Social Worker. You will work closely with the Clinical Operations team to ensure that optimal care pathways are identified and followed. You will provide triage, case management, and care navigation for oncology patients, many of whom have additional comorbidities. Your role is essential in improving patients' quality of life by delivering care over the phone and through virtual platforms.

Responsibilities

• Clinical Support: You’ll provide consultative support over the phone, email, or video and be available for urgent clinical escalations when required.
• Symptom Triage: You will triage the responses to our Symptom Survey as well as all other inbound reported symptoms, supporting the patient yourself where possible and escalating to a Nurse Practitioner as needed.
• Care Navigation: You will proactively identify and address additional patient needs, including care coordination, nutritional support, discharge planning, and provider referrals.
• Patient Education: For patients who are new to either their diagnosis or Daymark, you’ll help them understand their diagnosis, Daymark Health’s care offerings, and the best next steps to take.
• Relationship Building: You will establish strong, trusting relationships with patients and their care networks by prioritizing empathy and active listening in every interaction.
• Integrated Care Coordination: You’ll work closely with the rest of the clinical team supporting Daymark patients (including Nurse Practitioners, Medical Directors, and Social Workers) to ensure top-quality care and alignment on clinical protocols. You’ll also collaborate with non-clinical Health Partners to address social determinants of health, such as food security and transportation access.
• Operational Excellence: You’ll adhere to Daymark’s policies, procedures, and documentation standards, collaborating with the Clinical Operations team to ensure the most effective use of our systems, tools, and technology.

Requirements

• Bachelor of Science Degree in Nursing is required.
• Compact unrestricted registered nurse (RN) license (or ability to obtain) and licensure in Rhode Island (or willingness to be licensed in RI).
• At least 3 years of nursing experience, including 2 years in oncology nursing.
• Passion for helping patients understand the benefits of palliative care.
• Basic Life Support (BLS) certification.
• Compliance with Daymark's Employee Vaccination and Testing policy.
• Valid driver's license (if role requires in-home visits to patients).

Qualifications

• Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are strongly preferred or will be obtained within 2 years of hire.