Virtual Measure Technician

Responsibilities

• Accurately par sales contracts using the appropriate measure forms
• Measure products using the virtual app to validate contract accuracy
• Measure products using the virtual measuring software to validate contract accuracy
• Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and app measurement before submitting to the factory for production
• Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and virtual measurements before submitting to the factory for production
• Upload all documents to the electronic storage files in a timely and organized manner
• Organize and maintain customer records for easy access and accuracy
• Enter customer, job-related, and order information into all necessary databases
• Ensure company benchmarks for scanning and measurement are being met
• Ensure company benchmarks across Sales and Operations for virtually measuring and usage are being met
• Collaborate directly with Sales, Operations, and Divisions to review scan and measurement outcomes
• Collaborate daily and directly with Sales Managers, Factory Reps, Operations Managers, Installation Managers and Divisions to review scans and measurement outcomes
• Report to Sales, Operations, and Divisions to confirm all required scans have been uploaded; identify issues and determine whether a field measure is necessary
• Support and/or train end users on scanning and measurement procedures as needed
• Support and/or train Factory Reps, Sales Managers, and other Measure Technicians on scanning and measurement procedures as needed
• Proactively reach out to Sales, Operations, and Divisions to troubleshoot scanning issues and align on measurement practices
• Update CRM with necessary notes and details to ensure visibility on jobs that may require a field measure
• Other duties as assigned

Qualifications

• High School diploma or GED preferred, construction trade school a plus
• Math skills including using a tape measure and angles
• 5 year’s customer service experience
• Computer skills required
• 3 year’s material ordering experience
• Experience in the window / home improvement / carpentry industry a plus
• Attention to detail
• CRM experience a plus
• Excellent written and oral communication skills including phone skills