Virtual Customer Service Agent

About Our ClientThe organization operates in the healthcare sector, specializing in physical therapy services. Established in 1998, it has grown to four locations across Hawaii and focuses on individualized, one-on-one care using manual therapy and exercise. The organization serves a diverse patient population, including athletes such as runners and paddlers, helping patients recover from injuries and return to their activities.About the OpportunityThe Virtual Customer Service Agent serves as the first point of contact for patients and provides remote administrative and customer service support for the physical therapy clinic. This role helps create a positive patient experience by managing communications, scheduling, patient records, insurance information, and payment-related activities accurately and efficiently.Responsibilities• Greet patients virtually and provide professional, friendly customer service.• Answer and manage incoming phone calls.• Manage electronic patient scheduling and appointments.• Perform accurate data entry and maintain patient information.• Verify current personal, insurance, and financial information.• Maintain patient charts and electronic medical records.• Verify patient insurance benefits and coverage.• Process charge tickets accurately.• Collect, post, and deposit patient payments.• Handle faxing, filing, and other administrative duties as assigned.• Maintain confidentiality and accuracy when handling patient information.Requirements• High school diploma or equivalent.• Experience in customer service, medical front-office support, administrative assistance, or virtual assistance.• Excellent telephone communication and customer service skills.• Proficiency with Microsoft Word and Excel.• Preferred experience using medical software or electronic medical record systems.• Availability and flexibility to work required hours.• Strong attention to detail and accuracy.• Excellent time-management and organizational skills.• Team-oriented, energetic, and customer-focused approach.• Reliable internet connection and a quiet, professional home workspace.Pay Range and Compensation Package• Hourly compensation of $20–$23 USD per hour, depending on experience.Benefits & Perks• 401(k) plan.• Professional development, specialization, and leadership opportunities.• Corporate discount programs.• Employee Assistance Program (EAP).• Family-friendly work environment.• Company investment in employee success, development, and career growth. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.