Virtual Banking Call Center Representative
Starion Bank · Mandan, ND · 2 days ago
On-siteFull-time
About the role
The Virtual Banking Representative will process and manage online accounts and consumer loans, deliver advanced digital and online offerings, enhance the customer experience, and provide solutions to customers. They will serve all Starion Bank locations throughout North Dakota and Wisconsin.
Responsibilities
- Process and manage online accounts and consumer loans
- Deliver advanced digital and online offerings (online, mobile, social, phone, email chat)
- Enhance the customer experience while providing solutions to customers
- Serve all Starion Bank locations throughout North Dakota and Wisconsin
- Respond to routine and complex customer inquiries regarding consumer products and services
- Quickly answer customer inquiries in a friendly and courteous manner
- Provide first call resolution while following procedures that meet compliance guidelines
- Identify and offer customers the products and services they need and want to succeed financially
- Complete weekly tasks as assigned
- Absorb and assist customers with navigating and troubleshooting various online products
Requirements
Must be available to work in our Mandan location. Hours for this position could vary daily between 7 AM and 6 PM Monday – Friday and will be included in a Saturday rotation.
Qualifications
- One or more years of customer service experience
- Experience in a call center or customer service setting
- General understanding of standard bank transactions as well as common products and services
- Bilingual in English and Spanish (desired but not required)
Skills
- Customer focus
- Discipline
- Ethical behavior
- Action orientation
- Ability to inspire others
Benefits
- Competitive salary
- Comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays
Pay
Title and salary dependent on experience.
Schedule
Hours for this position could vary daily between 7 AM and 6 PM Monday – Friday and will be included in a Saturday rotation.