Virtual Assistant (NDIS Experienced)

Previous Virtual Assistant (NDIS Experienced) Virtual Assistant (NDIS Experienced) Part-time AEST (Australian Eastern Standard Time) We are seeking a reliable, organised, and professional Virtual Assistant to provide administrative and operational support to a disability advocacy organisation focused on supporting NDIS participants — ensuring they have a strong voice, are treated fairly, and are supported to understand and navigate the systems around them. As the organisation continues to grow, we are bringing in dedicated VA support to assist with the administrative and operational workload. The aim is to have someone who can take care of day-to-day administration around our advocacy work, allowing the Principal to focus on participant advocacy, complex matters, organisational leadership, and strategic development. Key Responsibilities Participant Administration Sending and following up participant intake documentationSending Service Agreements and other formsFollowing up outstanding information and documentationSetting up and maintaining participant filesPreparing files and documents for appointmentsMaintaining administrative recordsAssisting with matter closure and filing Email & General Administration Monitoring the general/admin inboxSorting and prioritising incoming correspondenceDrafting routine responses for approvalFollowing up outstanding emailsManaging general enquiriesIdentifying urgent matters and escalating them to the Principal Calendar & Appointments Managing the Principal’s calendarBooking participant appointmentsCoordinating meetings with providers and other stakeholdersSending appointment confirmations and remindersRescheduling appointments when requiredMaintaining the shared office calendar Case & Advocacy Administration Maintaining a caseload registerTracking outstanding actions and follow-upsMaintaining administrative records relating to advocacy mattersPreparing case-note and advocacy documentation for completionOrganising supporting documentationPreparing files for participant meetingsEnsuring follow-up actions are tracked Please note: The VA will not be responsible for making advocacy decisions or independently providing advocacy advice to participants. Those responsibilities remain with the Chief Executive & Principal Advocate. This role provides the administrative support surrounding those matters. Document & File Management Maintaining OneDrive/Google Drive structuresKeeping participant and organisational documentation organisedMaintaining templates and registersApplying consistent file naming and filing proceduresAssisting with document preparation NDIS Research & Information Locating current NDIS information, government publications, consultation papers, and relevant resources for review by the Principal Stakeholder & Provider Administration Maintaining stakeholder and provider contact informationCoordinating meetingsSending routine correspondenceFollowing up information requestsMaintaining stakeholder records Communications & Marketing (as the role develops) Preparing and scheduling approved social media contentCanva graphicsNewsletter preparationWebsite content updatesMaintaining a communications calendarUploading resources and publications Business & Operations Support Preparing meeting agendas and taking minutesMaintaining action and organisational registersOrganising business documentsTracking deadlinesAssisting with projects and general administration What We’re Looking For Organised, reliable, professional, and discreetComfortable working with sensitive and confidential informationAble to work independently and keep things moving without constant directionExperience in disability services, NDIS environments, administration, case management, or professional services highly regarded Skills Required priness-VAT2026-10-13T13:08:05+10:00 Share This Story, Choose Your Platform! FacebookXRedditLinkedInTumblrPinterestVkEmail