Virtual Access Manager

About the role

As a part of the Patient Access team, the Virtual Access Manager will play a proactive role in supporting patients by enhancing access to therapies across the Hematology and LSD portfolio. Acting as a trusted partner to healthcare providers and institutions, you will address reimbursement and access barriers and deliver value through strategic account management and patient-focused support.

Responsibilities

• Optimize Patient Access: Serve as a key resource to navigate reimbursement and access challenges for patients and providers, ensuring timely and effective access to therapies.
• Proactive Education and Support: Deliver tailored, field-based education on reimbursement processes to key accounts, including provider group practices, hospitals, academic institutions, specialty pharmacies, and other healthcare stakeholders. Anticipate and address access challenges to support patient care.
• Strategic Partnership: Build and maintain collaborative relationships with healthcare organizations, identifying and resolving reimbursement and access issues to ensure seamless therapy initiation and continuation.
• Enhance Team Capabilities: Provide education and support to internal teams, equipping colleagues with the knowledge and tools to address complex reimbursement and access scenarios effectively.
• Adaptability and Insight: Stay informed on healthcare policies, reimbursement trends, and regulatory requirements to proactively address challenges and opportunities in the marketplace.

Requirements

• BA/BS degree required
• 3+ years of pharmaceutical commercial experience
• 2+ years of Reimbursement, Access, or Patient Support Services experience required
• Specialty experience required, rare disease preferred
• Buy and Bill product experience required
• Ability to solve access issues related to both specialty pharmacy and medical benefit products
• Virtual Experience is preferred
• Ability to travel up to 20%
• Strong written, verbal, & interpersonal skills required

Benefits

• Competitive compensation package
• Health benefits to include Medical, Dental, and Vision
• Company match 401k
• Flexible paid time off (PTO) and sick time (eligibility may vary by location)

At Syneos Health, we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles.