VIP Services Shift Manager
About the role
The VIP Services Shift Manager is responsible for the supervision of the Hotel Guest Services Desk, VIP Services and the Butlers, ensuring quality service to all patrons and guests of the Hotel/Casino. The VIP Services Shift Manager will assist the staff as necessary to facilitate the handling of all VIP guest interactions efficiently and professionally. The VIP Services Shift Manager will assist in the training and scheduling of Butlers along with the VIP Services staff for VIP Hotel Check-In, and Guest Services. The VIP Services Shift Manager will assist in the interviewing and selection of VIP Services staff. The VIP Services Shift Manager will efficiently and accurately issue Social Club cards to new and existing guests. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and Objectives.
Responsibilities
- Supervise the day-to-day operations and staff of the Hotel Guest Services Desk & Business Center and VIP Services.