VIP Services Representative

About the role

The Crown Is Yours As a VIP Services Representative, you’ll help deliver a premium experience to some of our most engaged players while supporting DraftKings’ industry-leading VIP strategy.

Responsibilities

• Build upon strong, authentic, and trusted player relationships while identifying opportunities to improve the customer experience.
• Absorb and attend events where customers are present and help is needed.
• Exceed engagement and service level performance targets.
• Aid in reactivation efforts to re-engage inactive users.
• Effectively distribute an allotted promotional budget.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Requirements

• At least 1 year of experience in a sales or account management role.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Ability to analyze data and trends to make quick and confident decisions.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming License.

Qualifications

• Must be legally eligible to work in the United States.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of gaming regulations and compliance.

Benefits

• Comprehensive health insurance options.
• Flexible spending accounts.
• Retirement savings plans.
• Generous paid time off.

Pay

The US base salary range for this full-time position is 64,000.00 USD - 80,000.00 USD, plus bonus, equity, and benefits as applicable.

Schedule

Full-time position with flexible hours to accommodate the needs of the business.