VIP Server - Vibrant Music Hall

About the Role

Live Nation Entertainment is the world’s leading live entertainment company, with global market leaders including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The Concerts Division fosters a fun, upbeat work culture with opportunities across touring, ticketing, venue operations, marketing, and sales. Perks include free concert tickets, dog-friendly offices, student loan reimbursement, and adoption/fertility support.

Responsibilities

• Anticipate and respond to guests’ needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, and up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses and dishes from tables, including lifting/moving bus tubs up to 25 lbs
• Keep tables clean and wiped; clean spills and remove obstacles from the floor using proper lifting techniques
• Maintain venue safety and sanitation standards; follow housekeeping standards per venue policy
• Request identification from guests who appear under 30; ensure responsible alcohol service per local ordinances and venue policies
• Recognize intoxicated guests and refuse further alcohol service courteously, escalating to management as needed
• Process cash, credit card, and Traveler’s check transactions; handle comps and voids according to policy
• Assist other servers and staff as needed

Requirements

• Ability to work late hours and maintain a flexible schedule
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes, garnishes, and point of sales systems
• 3+ years of experience interacting with people in a positive environment
• Tolerance of diverse cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or equivalent
• Ability to handle intoxicated guests in a positive and safety-minded manner

Preferred Qualifications

• Cash handling experience
• Experience recognizing valid IDs
• Experience in a live music environment

Physical Demands

• Fast-paced, often loud, and stressful working environment
• Extended periods of prolonged standing and working on your feet
• Ability to lift or move up to 25 lbs using proper lifting techniques

Benefits

• Free concert tickets
• Dog-friendly offices
• Student loan reimbursement
• Adoption and fertility support
• Inclusive and supportive work environment
• Opportunities for professional and personal development