VIP Reservations Agent

Position Overview

Successfully fulfill the client’s transportation needs and enter that information correctly into the reservation or dispatch systems.

Responsibilities and Duties

• Responsible for answering incoming calls, email requests and online booking requests for service from client.
• Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner.
• Keeping up to date on Avalon’s products, services, policies and procedures.
• Reconfirm future reservations with clients.
• Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences.
• Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally.
• Handles reservations for affiliate work and farms orders to affiliate network as needed.
• Maintains the status of national rides to ensure clients are receiving excellent customer service from our affiliate network.
• Identifies and resolves any problems with incoming orders; escalate as needed.
• Proactively and professionally handle customer service complaints and escalate issues as appropriate to respective department heads.
• Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls.
• Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips.
• Responsible for checking all work at the end of shift.
• Handles and secures greeters when needed.
• Other duties as assigned.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance