VIP Birthday Party Host

About the Role

As a VIP Birthday Host, you will work closely with our VIP Experiences team and other areas of the Commercial team to deliver best-in-class service for our guests. You’ll help create incredible experiences through guest interaction, hosting events, assisting with VIP builds, and bringing LEGO® creativity to life. From birthday celebrations to corporate events, you’ll help ensure every VIP moment at LEGOLAND California Resort is unforgettable.

• Checking in guests for VIP Experience builds
• Serving as a build assistant
• Hosting LEGOLAND California birthday parties
• Assisting with set up and break down of corporate events
• Supporting additional commercial duties as needed

The VIP Playmaker serves as an ambassador of knowledge, creativity, and FUN!

Responsibilities

• Provide memorable guest service while engaging with guests as you support guest flow and safety at all Experiences/Events
• Use your energy and brilliance to energize and engage with guests in specialized experiences
• Act as a representative of the resort by meeting or exceeding our guest service expectations as outlined in our Guest Obsession program
• Collaborate with the Guest Excellence team to create Memorable Experiences in line with our Guest Obsession strategy
• Keep up to date on the latest LEGO Models, Attractions, and Resort Experiences to incorporate in VIP Tours and communicate to Hosts
• Quickly build a relationship with a VIP group, identifying the parameters of each member, and using this to create memorable experiences
• Utilize LEGOLAND California Resort knowledge, LEGO knowledge, and creativity to craft and deliver fun and engaging experiences for our guests
• Cross train in other subdivisions of the Resort–Admissions and Guest Services
• Perform other duties and support in other areas of the VIP Experience or Commercial department as required

Requirements

• Minimum 1-year previous guest service role experience (equivalent experience will be considered)
• Enjoys working directly with guests and has experience in a guest-focused role
• Ability to execute tasks in an orderly and timely manner, set goals for workload, work well independently, and be self-motivated
• Extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information
• Ability to facilitate workshops for large (15+) groups of people
• Ability to deliver information and interact with guests in a conversational manner
• Ability to work well under pressure and dedication to providing outstanding service without compromising safety
• Excellent and professional verbal and written skills for all forms of communication to guests and colleagues
• Willingness to work flexible hours, including evenings and weekends, to support park operations
• Ability to travel to and from the Resort; some shifts may fall into unsociable hours

Physical Demands

• Excellent fine motor skills to move tables, chairs, and other supplies as needed
• Intermittent and prolonged standing and walking
• Ability to lift upwards of 40 pounds
• Visual acuity sufficient to read detailed material and hearing sufficient to communicate in an array of environments with background noise

Work environment includes various inside and outside locations with varying temperatures and floor surfaces, exposure to wet and/or humid conditions.

Physical Requirements

• Wrist Deviation (Side to Side): Frequently (34-66%)
• Standing: Constantly (67-100%)
• Hand/Wrist Repetitions (Up and Down): Frequently (34-66%)
• Walking: Frequently (34-66%)
• Reaching: Occasionally (1-33%)
• Lifts and Carries (Up to 10 pounds): Frequently
• Lifts and Carries (11 to 24 pounds): Occasionally
• Lifts and Carries (25 to 34 pounds): Occasionally
• Lifts and Carries (35 to 50 pounds): Occasionally
• Lifts Overhead (Up to 10 pounds): Occasionally
• Twisting: Occasionally (1-33%)
• Bending: Occasionally (1-33%)
• Squatting/Kneeling/Crawling/Climbing: Occasionally (1-33%)
• Pushing (34 lbs): Occasionally (1-33%)
• Pulling (34 lbs): Occasionally (1-33%)

Visual and Hearing Requirements

• Close eye work (small figures)
• Normal color discrimination
• Depth perception, distance vision, ability to focus
• Able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet)

Benefits

• Free tickets to Merlin attractions around the world
• 30% discount in retail shops and restaurants
• The chance to help create magical memories every single day
• A fun, inclusive workplace where everyone belongs

Pay

Compensation between USD $18.00/Hr.