VIP Assistant

About the role

The VIP Assistant ensures smooth operation of VIP activations, including early entries, VIP lounges, and other tour auxiliary activities. Key responsibilities include greeting and assisting guests, checking tickets, distributing credentials and merchandise, troubleshooting ticketing issues, and ensuring VIP package integrity.

Responsibilities

• Enthusiastically greet guests and provide event and venue information.
• Escort guests to their VIP areas, frequently when the venue is busy.
• Ensure VIP package integrity is withheld, and general admission guests are not using activations.
• Proactively approach guests that may have a question, difficulty, or complaint.
• Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
• Set up and tear down VIP activations.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
• Remain calm in the presence of artists and touring personnel.

Requirements

• Must be 18 years of age or older.
• High School degree or equivalent is required.
• Strong customer service skills.
• Experience in handling conflict in a friendly and effective manner.
• Ability to read and understand English.
• Effective communication skills.
• Ability to follow directions and effectively perform the work.

Qualifications

• Education and/or Experience: Must be 18 years of age or older. High School degree or equivalent is required.
• Skills and Abilities: Strong customer service skills. Experience in handling conflict in a friendly and effective manner. Ability to read and understand English. Effective communication skills. Ability to follow directions and effectively perform the work.

Benefits

• Compensation: Competitive wages, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.