Views Server

About the role

The Four Seasons Resort Lāna’i is seeking a Server who embodies a passion for excellence and brings enthusiasm to every interaction. This role plays a crucial part in shaping the guest experience by providing attentive and professional service.

Responsibilities

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Welcome guests and deliver attentive, professional service throughout the dining experience while collaborating closely with the restaurant team and support staff.
• Provide a warm introduction to the restaurant by guiding guests through menu offerings, explaining the restaurant concept, services, and daily specials, offering water service, and ensuring tables are properly set and maintained.
• Describe and guide guests through food and beverage selections with engaging, detailed explanations of ingredients, flavor profiles, origins, and preparation methods.
• Accurately enter guest orders and special requests into the point-of-sale system; coordinate with the kitchen to ensure proper timing of courses; and verify completed dishes for accuracy and dietary requirements.
• Ensure guest needs are met to promote overall satisfaction, maintain accurate guest information in the reservations system, promptly clear used items, reset tables as needed, and provide thoughtful recommendations.
• Respond to guest inquiries, concerns, and special requests promptly, courteously, and professionally to maintain a high level of guest satisfaction.
• Close guest checks accurately by processing cash and credit card transactions and handling adjustments, voids, or complimentary items in accordance with established procedures.
• Perform setup, breakdown, and cleaning of tables and service stations in accordance with restaurant standards.

Requirements

Work authorization required. Holidays and weekends availability is required. Must possess legal work authorization in the United States.

Qualifications

Preferred, but not required: Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts. Maintains a guest-focused mindset with strong interpersonal and communication skills, effectively upsells to enhance the guest experience, and demonstrates strong attention to detail while keeping a clean, organized, and well-stocked workspace.

Skills

Join Our 'ohana & Enjoy Our Amazing Benefits

Benefits

• Hourly Rate: $18
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

Pay

Hourly Rate: $18

Schedule

Holidays and weekends availability is required.