Video Team Operator

About the role

Process video alarm signals quickly, accurately and professionally.
Provide a high level of detail through the ticketing process.
Learn and use new software to complete multiple tasks.

Responsibilities

• Process video alarm signals quickly, accurately and professionally.
• Provide a high level of detail through the ticketing process.
• Learn and use new software to complete multiple tasks.

Requirements

• 1+ year of customer service experience strongly preferred.
• Strong attention to detail is a must.
• Must be able to type, write, and speak English.
• Must be able to use technology efficiently for an extended amount of time.
• Minimum of 16 working hours per week.

Qualifications

• Preferred Experience (but Not Required):
• 1 Year of phone customer service.
• 1 Year of security experience.
• Bilingual is a plus.

Skills

• Customer service experience.
• Attention to detail.
• Technology proficiency.

Benefits

• Comprehensive health benefit plans to support you and your wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave designed to support all parents and caregivers.
• Wellbeing and lifestyle perks to support personal growth, connection, and balance.
• Generous PTO so you can recharge, give back, and take care of what matters most.

Pay

Starting pay of $14.50 an hour with the ability to grow with us.

Schedule

A position in-office.

Benefits

• Great 401(k) retirement plan with company match.
• Tons of growth opportunities.
• No sales or surveys, just helping people and protecting property!
• A fun team, company parties, work-life balance, weekly pay days, and more!

What’s in it for you?

• Competitive compensation and opportunities to share in our success.
• Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.