Video Monitor Aide

About the role

Provides continuous observation and surveillance, via continuous video monitoring, of assigned patients. First line of action is to verbally redirect the patient from engaging in at-risk behavior. Summons the nursing staff if the patient requires assistance. It is critical that the Video Monitor Assistant (VMA) provides timely and accurate communication via phone as well as accurate documentation. Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.

Department: Patient Care | Location: RRH Canton-Potsdam Hospital, 50 Leroy St, Potsdam, NY 13676

Schedule

Per Diem; Monday–Friday shifts: 7 a.m.–3 p.m., 3 p.m.–11 p.m., or 11 p.m.–7 a.m.

Responsibilities

Competency

• Demonstrates understanding and proficiency of the use of the video monitoring software.
• Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patient’s individualized plan as delegated by the RN.

Quality of Care

• Maintains visual observation at all times.
• Dedicated attention to observing patients with no outside distractions (such as personal phone, etc.).
• Verbally redirects patient over the digital 2-way audio device that is in the patient’s room.
• Immediately summons the nursing staff if the patient requires assistance.
• Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment.
• Never leaves monitor station unattended if patients are being monitored.
• Provides patients with explanations as appropriate.
• Maintains documentation.

Safety

• Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.
• Participates in collaborative identification of and reporting of safety issues.
• Assures the patient’s environment is safe.
• Seeks assistance with removal of any potential safety hazard from room and reports findings to Charge nurse or Primary nurse.

Other

• Functions in role of CNA when there are no patients to be monitored via continuous video monitoring.

Qualifications

• High School Diploma or Equivalent
• Required Licensure/Certification: None

Physical requirements

Sedentary — primarily office-based and requires prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease-specific care programs refer to the program-specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay

$18.46 – $26.24 per hour. The posted pay range is a good-faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Union

1199 SEIU (CPH) Service, Maintenance & Clerical. Note: Not all per diem roles are union eligible.