Video Media Coordinator and Network Analyst

Albertus Magnus College is a diverse and dynamic institution serving 1,500 students across traditional undergraduate, accelerated adult undergraduate, and master's degree programs. Rooted in liberal arts and professional education, the College is dedicated to student-centered, values-based learning.

About the role

The Video Media Coordinator and Network Analyst coordinates video media technology services for the College, trains and oversees student workers providing media support at events, and delivers network and desktop support for faculty, administration, classrooms, and computer labs. This role requires a highly organized individual comfortable with both technical troubleshooting and managing complex operations.

Responsibilities

• Set up and manage audio and video media equipment for College events, including lecture series, press conferences, public speaking events, commencement, and special activities.
• Provide video editing services and coordinate media technology support for the College community and guests.
• Maintain an inventory of media equipment and supervise student workers in delivering media services.
• Deliver first-level IT help desk support and network/PC support, including hardware repairs, software installations, and printer maintenance.
• Configure and maintain classroom and lab computers, including imaging systems each summer and installing software based on semester needs.
• Ensure functionality of classroom technology and computer labs.
• Assist with client wireless configurations, daily backup processes, and other duties as assigned.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Digital Media, Communications Technology, or a related field.
• 2+ years of experience in an IT services role within an academic institution, nonprofit, or commercial business, providing media and customer support.
• Proficiency with computer hardware, software, and network environments, including media management solutions.
• Experience supervising student workers.
• Strong technical knowledge of Microsoft Windows client operating systems, MS Office applications, and other Albertus technical solutions.
• Experience with video/audio production and editing tools such as Adobe Premiere.

Skills

• Detail-Oriented: Ability to manage complex inventories, ensuring accuracy and cleanliness of equipment.
• Customer Service: Friendly, patient demeanor when assisting non-technical users; highly professional and customer-focused.
• Problem-Solving: Ability to remain calm and methodical when troubleshooting unexpected technical issues.
• Organizational: Strong ability to prioritize tasks and manage demands in a fast-paced environment.
• Collaboration: Proven ability to work with partners across the College in support of its student-centered mission.
• Communication: Strong oral and written skills, including the ability to write reports and respond to inquiries from internal and external customers.
• Adaptability: Ability to learn new applications quickly, including organization-wide systems and department-specific software.

Benefits

• Medical, dental, and vision benefits for full-time employees.
• 100% tuition remission after 90 days of employment (employees responsible for books and technology fees).
• Summer schedule (June–August) supporting work-life balance.
• Retirement plan participation from day one; college contributions begin after one year of service.

Schedule

This is an in-person position with some evening classes scheduled. Hybrid availability is not offered.