Video Install Manager (Remote)

Job Summary

The Install Manager, Video is responsible for implementing video technology products, executing installations, and system configurations. They act as a credible resource to develop an ongoing rapport with Project Managers, providing exceptional service related to resolving their technical challenges.

Essential Job Functions And Responsibilities

• Troubleshoot and resolve video and product performance issues, maintaining a high level of customer satisfaction.
• Work independently or as part of a team to effectively deploy, install, configure, and test video equipment.
• Perform effective troubleshooting of COM, DRE, AEP, casting, OTT and other various video systems.
• Perform high quality, meticulous, and timely video documentation.
• Interact with various inter and intra departmental peer groups to cooperatively achieve best results in all assigned tasks.
• Execute assigned tasks within assigned timeframes and budgets.
• May work with and take direction from project managers to ensure completion as necessary.
• Responsible for day-to-day support within the Install Manager, Video function taking ownership of job performance, seeking direction to improve, applying feedback, aligning with others, and working as a team player to deliver an exceptional customer experience at every interaction.
• Develops and maintains excellent working relationships with internal teams, striving to enhance the level of cooperation.
• Conforms to the highest professional standards, escalating recommendations in support of scalable business needs, remaining curious with an aptitude to research, implement, and adapt to innovative solutions.
• Works independently to creatively build internal/external customer respect and loyalty, identifying and utilizing effective communication channels and methods, while adapting the communication to the level and experience of the audience.
• Establishes and maintains effective relationships with internal teams, customers, vendors, and other stakeholders to gain their trust and respect.
• Strives to always be service-driven and responsive to all stakeholders, consistently delivering high quality results.
• Delivers timely work products, following company operating procedures and best practices.
• Takes initiative to collaborate with the team, internal clients, and customers as appropriate, and identifies and takes advantage of opportunities to accomplish multiple objectives.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
• Consistently integrates Albridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.

Required Qualifications

• A minimum of 3+ years of experience working independently or as a team lead to perform video installations, diagnostics, monitoring, and using analysis tools.
• Familiarity with DIRECTV systems, such as COM, DRE, AEP, casting, and OTT.
• Any certifications in the above products are a plus.
• Self-motivated and able to work independently without day-to-day supervision.
• Proficient with problem-solving in complex video systems.
• Able to work on call on a project-to-project basis.
• Able to work effectively as a team member in a fast-paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
• Uses new information or approaches to overcome major resistance or objections.
• Demonstrated technical and/or professional proficiency in a video engineering position proactively adjusting for difficulties, and completing objectives efficiently, and identifies and takes advantage of opportunities of efficiency.
• Excellent written and verbal communication skills, both technically and interpersonally in the English language.
• Exhibits openness to receiving and responding to constructive feedback.
• Clearly communicates timelines and expectations to team members, making decisions in a timely manner when the options are clear and there is little pressure or risk.
• Demonstrated aptitude to become proficient in and to meet and / or exceed job expectations operating with a willingness to learn and gain proficiency.
• Proven ability to understand and apply company resources in accordance with company policy, standards, and best practices.
• Maintains a high sense of urgency, professionalism, integrity, collaboration, and ethics.
• Supports the team in building value through creativity and ingenuity, providing leading edge and cost-effective solutions considering new methods to drive the customer advantage.
• Moderate intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
• Authorized to work in the United States without sponsorship.
• Maintains a valid driver’s license in the state of residence with a clear record.
• Able and remains flexible to travel 10% travel required, 90% remote work.