VICTIM COMPENSATION CLAIMS ANALYST - 41000609

About the role

The incumbent in this position serves the primary role of processing claim and payment determinations in the Bureau of Victim Compensation and plays an integral role in the overall effectiveness and efficiency of the program through daily activities in the claims process.

Responsibilities

• Resolve compensability issues and independently determine eligibility for victim compensation benefits in accordance with established statutes, administrative rules, and procedures within two business days of receipt and with no margin of error;
• Process and resolve caller inquiries received via the Automated Call Distribution toll-free victim services information and referral line, provider line, or agency call center.

Qualifications

• Three (3) years of relevant clerical or administrative experience in the areas of: accounting; claims processing; claims or benefits eligibility determination; social or victim services; disability examiner; claims adjuster; insurance adjuster; or case manager processing eligibility and benefit payments.
• A bachelor's degree from an accredited college or university can substitute for required work experience.
• A high school diploma (or equivalent) can substitute for one year of required work experience.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retail plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts
• Tuition waivers.

Pay

$42,024.32 Annually

Schedule

Not specified

Qualifying Questions

To be considered for the position, all applicants must:

• Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc.
• Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume.
• The elements of the selection process may include a skill assessment exercise.
• Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
• OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, Fs.
• Candidate Profile (application) must be completed in its entirety.
• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Additional Information

• The ideal candidate should have good communication skills (verbal and written).
• Preference may be given to applicants who are fluent in Spanish.