Vickers ER FT Eyecare Sales Associate

About the role

This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products, greeting patients, exploring their needs, providing product knowledge, fitting glasses, operating the point‑of‑sale system, maintaining store appearance, and adhering to company policies.

Responsibilities

• Greets all patients with a warm welcome.
• Shows urgency in providing service to patients and satisfying their needs.
• Explores the needs and priorities of patients and links to practice offerings, including eye exam.
• Attentive to details, asks clarifying questions, and consults with Optician as needed.
• Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
• Anticipates problems; explores underlying reasons for issues; strives to develop long‑term solutions.
• Possesses the ability to multi‑task and demonstrates the ability to prioritize and manage time with competing priorities.
• Custom fits glasses and precisely places prescription in lenses.
• Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals.
• Genuinely expresses gratitude and thanks the patient.
• Strives to achieve exceptional results on goals and competencies.
• Operates the point‑of‑sale system, inputting patient information with accuracy and attention to detail.
• When required, creates and tenders sales transactions, following operational processes and standards.
• Presents, celebrates and educates at product pick‑up.
• Takes pride in the appearance of the practice and shows initiative to keep displays and inventory clean, attractive, and organized.
• Secures all company assets under one’s control.
• Informs management of potential safety opportunities.
• Adhere to attendance and daily time keeping requirements.
• Adhere to all company policies and procedures.
• Sell on your feet 80%-100% of the time.
• Consistently maintains proper dress code.
• Perform other duties as assigned by Practice Manager or as business needs.

Requirements

• High School graduate or equivalent

Qualifications

• Eyecare experience
• Sales experience

Skills

• Strong customer service skills
• Strong basic math skills
• Effective selling skills
• Familiarity with technology, such as point‑of‑sale, patient record systems, or other software applications
• Embraces new technology and change
• Strong communicator and listener

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package.

Schedule

Full-Time