Vice President, Studio Tours & Retail Technology

About the role

The Vice President, Tours & Retail Technology is the global technology leader for Warner Bros. Discovery’s Studio Tours, Retail, and eCommerce businesses. This role is accountable for shaping the long-term technology strategy, delivering enterprise grade platforms, and ensuring operational excellence across a multibillion dollar global portfolio.

Responsibilities

• Define and lead the multi-year technology strategy aligned to Tours & Retail growth, profitability, and global expansion goals
• Serve as a trusted advisor to senior WBD executives, ensuring technology decisions directly support P&L performance and ROI expectations
• Own the global product and platform roadmap spanning ticketing, retail systems, payments, guest engagement, supply chain, fulfillment, and operations technology
• Prioritize and deliver initiatives based on business value, scalability, and security
• Lead modernization efforts to reduce technical debt, simplify the ecosystem, strengthen reliability, and unlock new revenue and efficiency opportunities
• Drive digital transformation and operating model redesigns that position Global Tours & Retail for long-term competitiveness and success
• Promote iterative delivery, continuous learning, and measurable improvement across global teams
• Oversee global operational rigor, performance insights, and data-driven investment decisions
• Optimize cost, reliability, and scalability across platforms, programs and resources
• Maintain stable, secure, high performing global systems that support 24/7 consumer facing operations
• Use performance insights and operational metrics to guide resource allocation, optimization, and long-term planning
• Maintain strong operational rigor and ensure stable, secure, high performing systems worldwide
• Establish governance and KPIs across ad tech, affiliate, and scheduling platforms to track reliability, latency, and delivery performance
• Ensure engineering execution meets enterprise standards for security, resiliency, and compliance
• Foster a unified, inclusive, high accountability culture grounded in global alignment, transparent communication, and shared business impact

Qualifications and Experience

• Senior leadership experience in the media or technology sector, with a proven record of credibility, strategic vision, and executive presence
• Extensive experience in media and entertainment, including exposure to technology supporting Studio Tours, Theme Parks, Attractions, Retail Stores, eCommerce and/or Retail supply chain
• Demonstrated success leading complex, high impact programs; strong strategic thinking, analytical capability, and sound judgment in high ambiguity environments
• Exceptional communication and relationship building skills, effectively influencing senior stakeholders and collaborating across diverse teams and functions
• Expertise in financial stewardship, including cost estimation, ROI analysis, and prioritizing large-scale technology investments
• Deep understanding of modern software development practices (Waterfall, Agile, DevOps) and the ability to guide teams in selecting and applying appropriate methodologies
• Strong technology acumen with a demonstrated commitment to staying current on emerging industry and technology trends
• Effective vendor and partner management; experienced in negotiating and overseeing service agreements
• Excellent written and verbal communication skills, including presenting to senior executives and translating complex technical topics for varied audiences
• Bachelor's or master’s degree in a relevant field (e.g., Business Management, Information Technology, Computer Science, Data & Analytics) or equivalent experience

How We Get Things Done

At WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day-to-day.

Championing Inclusion at WBD

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.