Vice President, Strategy, Planning and Operations, Global Fraud and Communication Solutions

About the role

TransUnion is seeking a VP, Strategy, Planning and Operations to serve as Chief of Staff and strategic partner to the Senior Vice President, Global Fraud Solutions and Communications Solutions. This is a hybrid position requiring regular virtual performance of job responsibilities with a minimum of two days a week in-person at an assigned TransUnion office.

Responsibilities

• Build and steward global prioritization processes and multi-year strategic plans across Global Fraud Solutions and Communications Solutions, ensuring alignment to enterprise priorities.
• Serve as a trusted advisor and Chief of Staff to the SVP, providing thought leadership, decision support, and acting as a proxy when needed to represent business priorities and drive outcomes.
• Coordinate forecasting and planning processes across global teams, partnering closely with Finance and Markets to refine plans, align priorities, and ensure execution readiness.
• Develop and manage business operations processes and operating rhythms, including monthly business reviews, leadership meetings, executive reporting, Board and CEO reviews, and cross-functional governance forums.
• Ensure effective information flow and communication across the leadership team and broader organization by synthesizing complex topics into clear, actionable insights for executive audiences.
• Identify, anticipate, and mitigate business risks, gaps, and operational challenges, proactively addressing issues before they escalate.
• Support execution of high-priority strategic and operational initiatives by collaborating with functional leaders to define plans, track progress, and ensure delivery against objectives.
• Lead or coordinate cross-functional transformation initiatives, including ongoing business operations transformation within Fraud Solutions.
• Partner with HR, Finance, and other corporate functions to align workforce planning, organizational priorities, and resource deployment.
• Optimize cross-functional ways of working, removing barriers and improving efficiency to help the organization meet or exceed its objectives.
• Facilitate leadership team prioritization and alignment, ensuring focus on the highest-impact initiatives and clear accountability across teams.

Requirements

• 15+ years of experience in strategy, business operations, consulting, or related leadership roles, including 5+ years supporting senior executives and driving executive-level decision-making.
• Demonstrated experience working in a global, matrixed organization, with the ability to align regional and functional teams around shared business priorities.
• Strong experience in strategic planning, business operations, forecasting, executive governance, and performance management, with the ability to translate strategy into operational plans.
• Prominent success leading large-scale transformation programs and cross-functional initiatives that require influence, coordination, and execution across multiple stakeholder groups.
• Experience acting as a Chief of Staff or equivalent strategic partner to senior leadership, including the ability to operate as a proxy, manage executive priorities, and drive leadership team alignment.
• Ability to bring clarity and structure to ambiguous environments, manage through complexity and change, and proactively address risks or operational challenges.
• Strong collaboration and influencing skills, with the ability to build trusted partnerships and drive outcomes without direct authority.
• Entrepreneurial mindset with a focus on continuous improvement, operational excellence, business performance, and execution.
• Advanced degree in a related field preferred; MBA preferred.

Preferred Skills

• Experience supporting acquisition integration efforts, business integration planning, or enterprise-wide initiatives.
• Prior experience in fraud solutions, communications solutions, financial services, data, technology, or related industries.
• Experience partnering across Product Strategy, Finance, HR, Markets, and other corporate functions in a global organization.
• Strong change leadership skills, including the ability to support transformation efforts and improve ways of working across teams.
• Experience building scalable business operations processes in a fast-paced, growth-oriented environment.