Vice President - Service Operations (BAS Service)

Responsibilities

• Drive enterprise service operational and financial performance by improving gross margin, productivity, recurring revenue retention, customer satisfaction, and operational effectiveness across all divisions
• Partner with General Managers, Sales Managers, Service Managers and Human Resource leaders to improve division service performance through operational excellence, workforce capability, customer retention, and consistent execution
• Lead regular service business reviews to evaluate operational and financial performance, identify improvement opportunities, execute corrective actions, and drive accountability
• Develop and implement action plans to improve service profitability, technician productivity, customer experience, and operational execution
• Monitor service performance against established KPIs and drive corrective actions to achieve operational and financial objectives
• Own and continuously improve Albireo Energy's Service operating model, including organizational design, staffing models, workforce planning, service delivery processes, technician utilization practices, supporting systems, and performance expectations
• Define and maintain enterprise service standards, scorecards, dashboards, and performance reporting to drive consistency and continuous improvement
• Lead continuous improvement initiatives focused on productivity, responsiveness, quality, customer satisfaction, and profitability
• Ensure service operations deliver consistent, professional, and high-quality customer experience across the organization
• Partner with divisional leadership to improve technician utilization, service productivity, and field execution consistency. Partner with the Managed Services Center to standardize national service delivery capabilities, technical support, and enterprise service processes

Qualifications

• BS in Engineering, Business, or a related field required
• Minimum of 15 years of progressive leadership experience managing large-scale service operations
• Demonstrated success leading multi-location or geographically dispersed service organizations
• Building Automation, HVAC, Mechanical, Electrical, or related technical services industry experience required
• Proven ability to develop and implement enterprise-wide operating standards, service processes, and performance management systems
• Strong experience leading KPI-driven operational excellence initiatives utilizing Lean, Continuous Improvement, or similar methodologies
• Demonstrated success developing service leaders, technicians, and technical organizations through coaching, training, succession planning, and organizational development
• Proven ability to lead organizational change and digital service transformation through the implementation of new processes, technologies, operating models, and connected service solutions
• Strong financial and business acumen, including experience improving service profitability, productivity, gross margin, and operational performance
• Excellent leadership, communication, collaboration, and executive influencing skills with the ability to build alignment across geographically dispersed organizations