Vice President, Service Designer

Innovations Team

• Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate fresh ideas, and build consensus among team members and stakeholders.
• Leverage skills in user journey and experience mapping to visualize and analyze user interactions, deliver service designs, uncover pain points, discover opportunities, and propose solutions that enhance user satisfaction and increase engagement.
• Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows, iterating based on stakeholder/client feedback and usability testing results.
• Partner with cross-functional stakeholders, product managers, and development teams to deeply understand and define user needs, business goals and project requirements.
• Create and maintain design guidelines, pattern libraries, and cohesive design systems that align with BNY’s design principles, ensuring consistency and coherence across all products and features.
• Conduct user research, usability testing, and heuristic evaluation and analyze user feedback to refine and improve the user experience of systems.
• Stay updated on design trends and industry dynamics, emerging technologies, and best practices in CX/UX design to bring fresh ideas and innovative approaches to the team.

Qualifications

• Relevant years of experience in global financial services or fintech industry as a proven experienced UX/Service Designer, showcasing a strong portfolio of successful enterprise projects.
• Ability to analyze problems or situations and apply a structured, analytical approach to developing solutions that progress our agenda and our clients’ needs.
• Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops.
• Solid understanding of user-centered, service design principles and best practices.
• Experience with user research, usability testing, and data-driven design decision making.
• Visual design competency desirable with deep understanding of user experience.
• Proficient with design tools such as Figma, Figjam, Miro, Adobe XD, or similar software.
• Able to effectively communicate and articulate design concepts and decisions.
• Strong presentation skills (both verbally and written); ability to articulate complex research in a clear and simple manner to a variety of audiences.
• Solutions-oriented team player with track record in executing across a diverse range of priorities.
• Intellectual curiosity, creative thinker; desire to constantly learn and continuously improve.
• Excellent ability to establish, develop, and maintain trust-based relationships with key stakeholders and peers.

Benefits and Rewards

• Highest level of competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• Access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

About the Role

BNY is a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

As a future team member for the role of Vice President to join our Innovations team, you'll make an impact by:

• Leading design thinking workshops and ideation sessions to spark creative problem-solving, generate fresh ideas, and build consensus among team members and stakeholders.
• Leveraging skills in user journey and experience mapping to visualize and analyze user interactions, deliver service designs, uncover pain points, discover opportunities, and propose solutions that enhance user satisfaction and increase engagement.
• Developing personas, wireframes, and prototypes that effectively communicate design concepts and user flows, iterating based on stakeholder/client feedback and usability testing results.
• Partnering with cross-functional stakeholders, product managers, and development teams to deeply understand and define user needs, business goals and project requirements.
• Creating and maintaining design guidelines, pattern libraries, and cohesive design systems that align with BNY’s design principles, ensuring consistency and coherence across all products and features.
• Conducting user research, usability testing, and heuristic evaluation and analyzing user feedback to refine and improve the user experience of systems.
• Staying updated on design trends and industry dynamics, emerging technologies, and best practices in CX/UX design to bring fresh ideas and innovative approaches to the team.

Contact Information

For more information about BNY Mellon and the role, visit:

• BNY Newsroom
• BNY LinkedIn

Company Recognition

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies,” Just Capital and CNBC, 2025

Equal Employment Opportunity/Affirmative Action Employer

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Compensation and Benefits

The base salary for this position is expected to be between $100,000 and $200,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

Application Instructions

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

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