Vice President, Product Operations

About the role

Inmar’s Martech Division is a high-growth and profitable business spanning Incentives, Loyalty, Media, and Data solutions for retailers and brands. This Division is core to the company’s next wave of growth, powering a portfolio that manages billions in annual transactions between retailers and product manufacturers.

Responsibilities

• Implement and lead a product operations structure across the product and engineering organizations, focused on excellence in roadmap execution and delivery.
• Establish standard product processes and best practices.
• Partner with the head of product to establish and lead an efficient, customer-centric, and data-driven product planning process.
• Migrate team from a heavy reliance on an annual planning process to a more iterative quarterly planning cycle.
• Implement and lead an ongoing product council / product prioritization process with Martech leadership based on a balanced scorecard of business objectives, strategic drivers, product needs, and engineering capacity.
• Partner with Finance to define product FP&A reporting to support product managers with key business data to better run their product lines of business.
• Define product progress communication tools, cadence, and metrics for three distinct audiences - C-suite, Martech leadership, and the day-to-day cadence between product and engineering.
• Establish and track leading indicators and KPIs for measuring performance, providing early visibility into at-risk areas to better proactively address.
• Ensure commercial operational readiness on all go-to-markets, driving cross-functional collaboration and alignment with corporate support teams, product, sales, customer success, and marketing.
• Define product success KPIs for each go-to-market, and track performance post-launch to ensure the roadmap is delivering on promised objectives.
• Help create a retrospective environment to constantly test and learn, and implement next steps from those learnings.
• Partner with engineering to implement processes and reporting that provide visibility into roadmap execution, helping to identify opportunities for greater efficiency and continuous improvement.

Requirements

• 5-7 years experience in B2B product management for data platforms or highly data-driven products, preferably serving the martech industry.
• Bachelor's degree (B.A.) from 4-year college or university; MBA preferred.
• Experience in creating intelligent services from underlying raw data.
• Knowledge of AI and ML solutions.
• Experience building SaaS solutions preferred.

Individual Competencies

• Domain expertise in product management and operations for both incubating new product lines and managing/growing mature product lines.
• Strong record of successfully developing and growing new products to drive revenue.
• Passionate about thinking big and creatively to differentiate in the market.
• Excellence in analytical and problem-solving skills when determining how to best solve operational challenges, or when making business and product decisions.
• Data-driven mindset that supports A/B testing and prototype development to rapidly test assumptions.
• Ability to prioritize and manage trade-offs while maintaining alignment on business objectives.
• Comfortable working in a start-up environment within a larger enterprise.
• Strong understanding of how to bring a product to market, including product, pricing, packaging, positioning, competitive assessment, channel development, etc.
• Strong communicator with both written and verbal skills for evangelizing product strategy and communicating product roadmaps both internally and externally.
• A desire to learn from others and encourage contributions from both direct and indirect teams.
• Build collaborative relationships, creating a culture of respect, trust, and teamwork.
• Results-oriented mindset focused on setting clear, aggressive, yet achievable goals and delivering on those goals via a culture of accountability.

Minimum Requirements

• Experience in creating intelligent services from underlying raw data.
• Knowledge of AI and ML solutions.
• Experience building SaaS solutions preferred.
• Ability to work diligently and ethically toward the achievement of goals.
• Proven track record for delivering consistent results and measurable improvements in the product process.
• Strong written and verbal communication skills and outstanding attention to detail.
• Self-motivated and high energy.
• Demonstrated ability to lead/inspire others.
• Self-starter that focuses on execution and delivery.
• Proficient in key business tools, such as PowerPoint, Excel, Google suite, etc.
• Ability to travel approximately 25% of the time.