Vice President, Product Management and Development

About the role

The Vice President of Product Management and Development is a senior product leader responsible for driving the execution, alignment, and continuous evolution of the product roadmap across assigned product portfolios (Business Services, Transcript Services, and/or Insights products).

This role partners closely with executive leadership to translate enterprise strategy into actionable product plans while ensuring teams apply best practices in product management and agile delivery.

Key responsibilities

• Leading and developing Product Directors, Product Managers, and Product Owners;
• Oversight of delivery of multiple, complex, interrelated initiatives;
• Ensuring consistent, high-quality product outcomes that meet customer, market, and financial objectives.

Product Strategy & Vision

• Develops and articulates high quality product strategy, implementation plans, and decisions effectively;
• Uses data and qualitative information to identify trends, anticipate future needs, create and launch reputation building products and services that delight customers and meet financial requirements;
• Aligns product vision with business goals and market trends;
• Balances competing demands to focus on high-impact features and products;
• Develops, maintains, and demonstrates a strong working knowledge of the Clearinghouse, its environment, including its mission, services, and key stakeholders and how each organizational unit contributes to that mission;
• Actively seeks opportunities for efficiencies and cost-effective technologies and processes that reduce costs, streamline workflows, and optimize investments.

Product Development & Innovation

• Leads and develops team in the discovery, validation, and definition of new product features, capabilities, enhancements, and platform opportunities within assigned portfolio;
• Oversees market research activities including customer interviews, focus groups, voice-of-customer analysis, usage analytics, competitive research, and surveys;
• Directs pilot programs and proof-of-concept efforts; evaluates operational and financial viability in partnership with finance and strategy teams;
• Ensures product teams apply user-centered design, low-res prototyping, and well-defined functional and non-functional requirements and user stories;
• Leads, plans and executes product lifecycle activities including launch, iteration, and sunsetting/deprecation.

Go-to-Market & Commercialization

• Supports early revenue generation and adoption through enablement, positioning, and customer engagement;
• Contributes to partnership evaluations including leading business case development, due diligence, and vendor/partner collaboration;
• Identifies, establishes, and implements metrics, and KPIs to guide decisions and measure outcomes, using hard data;
• Leads, plans and executes Go-to-Market Strategy: In cross-functional collaboration with Strategy and MarComm, plans product launches and drives adoption;
• Utilizes methodical and rigorous approach in the problem-solving process standards to include effectively identify the problem by gathering information, finding and evaluating alternatives, selecting and implementing best alternatives, monitoring and evaluating results.

Leadership & Team Development

• Develops team skills and abilities with demonstrated best practices in market analysis, usage analysis, competitive analysis, pricing analysis, customer mapping and using data to inform product decisions;
• Provides steady, servant leadership in the face of uncertainty, change and aggressive deadlines common to a rapidly growing company with an evolving business model;
• Develops and leads a team in a positive and professional manner with a proven track record of identifying issues across the organization and resolving them;
• Leads by example with a high level of emotional intelligence and demonstrates a positive, energetic “we can do it” attitude;
• Communicates the product and company vision and strategy to staff in a clear, relatable, and compelling manner that creates excitement.

Agile & Program Management

• Utilizes Agile methodologies and supports the Clearinghouse’s Lean Portfolio Management best practices - including cross-functional collaboration - to coordinate and prioritize resources on high-profile competing product initiatives;
• Displays strong grasp of Agile fundamentals as well as familiarity with Scrum, Kanban, and iterative development;
• Clearly creates and articulates the business context, metrics, milestones, dependences, schedules and success measures in delivery of product initiatives and adjusts for internal and external dependencies in planning;
• Makes decisions based on data and hard evidence;
• Makes complex decisions, being flexible and adaptive, build collaborative relationships, focus on performance, and optimize diverse talent.

Stakeholder Engagement & Collaboration

• Effectively presents product strategies, insights, and recommendations to senior leaders and cross-functional stakeholders;
• Builds strong partnerships across Technology, Sales, Marketing, Customer Operations, Finance, and external partners at all levels across the organization;
• Leads resolution of conflicts and competing priorities through influence and collaboration, not position.

Professionalism & Adaptability

• Continuously stays abreast of and adapts to evolving tools, technologies, customer expectations, and market conditions;
• Establishes new standards, tools, processes, and metrics for customer-centric, service-oriented standards across product teams;
• Expertly represents the Clearinghouse professionally with internal and external stakeholders using an “at your service no-job-is-too-small” approach;
• Demonstrates strong knowledge of the company’s products and services, including customer use cases and how Clearinghouse offerings integrate and complement one another.

Workforce Management

• Manage and/or lead a large diverse team (or group of teams) or functions in Agile environments;
• Lead a large diverse team (or group of teams) or functions in Agile environments;
• Train team members on clever approaches and best practices for gathering, analyzing, and making decisions with data and hard evidence coaching and developing teams of product managers/owners;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;
• Show proven ability to coordinate and execute on all aspects of a product life cycle;