Vice President, Portfolio Manager

Position Summary

The Portfolio Manager oversees the servicing and ongoing management of SBA, USDA, and conventional loan portfolios, ensuring full compliance with lender policies and agency regulations.

Essential Duties And Responsibilities

• Provide excellent and professional customer service to the borrower, lender, and governing agencies.
• Ensure relationships remain strong and healthy.
• Supervise Servicing Credit Analyst (including Decimal Point), review all financial spreads and narratives prepared by them, and ensure quality assurance of SBA/USDA credit files prior to audits and regulatory reviews.
• Review borrower service requests, gather necessary information, and underwrite servicing actions—including modifications, annual loan reviews, and amendments such as collateral releases, pricing adjustments, risk-rating changes, and other necessary modifications—in accordance with lender policies, agency regulations, SOPs, and CFR.
• Manage all aspects of portfolio management for SBA, USDA, Main Street, and conventional loans according to lender credit policy and SBA/USDA procedures, including portfolio monitoring, collections on past due accounts, collection of financial documentation, annual reviews, servicing actions, and communication with the SBA/USDA.
• Collaborate with legal counsel, lenders, borrowers, and third parties on credit actions and servicing requests, including loan modifications, annual reviews, and documentation exception management; engage with all parties both verbally and in writing.
• Complete comprehensive narrative annual reviews for each existing SBA/USDA loan, including business and personal financial analysis, credit analysis, lien perfection, property valuation, industry comparisons, risk identification and mitigation, and loan grading recommendations.
• Order and review third-party reports such as real estate appraisals, environmental assessments, title reports, and business equipment valuations as required.
• Ensure proper implementation of LSP, lender, and SBA/USDA business policies and procedures, and promote adherence to regulatory compliance requirements.
• Maintain and manage financial and insurance ticklers, collect statements and policies, prepare SBA/USDA loan files for regulatory or agency audits, and fulfill all portfolio management responsibilities—including collections and communications between the lender and the SBA/USDA, and oversight of portfolio management expenses.
• Participate in special projects and support the SBA/USDA servicing department as needed, including assisting borrowers with servicing actions and tracking financial, insurance, and covenant requirements.
• Oversee the transition of a troubled loan to the Special Asset Portfolio Manager’s portfolio. Provide on-going assistance as needed.

Primary Success Measurements

• Continue to improve individual performance, with a goal of processing 9-12 actions a month
• Improve quality of credit analysis as needed.
• Respond to external customer emails, correspondence and phone calls in a timely manner (24-48 hours).
• Respond to management requests in a timely manner.
• Work with department manager and senior management to improve workflow and productivity of department.