Vice President, Player Development

About the role

The Vice President, Player Development is responsible for maintaining existing relationships and the development of new relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. The ideal candidate should already have a strong following of premium mass, as well as high-end gaming/non-gaming resort guests, while continuously showing the necessary ability to generate new business at these same levels.

Responsibilities

• Bring high net individuals who contribute to both gaming and non-gaming revenue
• Greet patrons upon arrival, departure and maintain contact with hosted patrons during their visit
• Possess knowledge of and have the capability to educate and assist resort patrons on all gaming and non-gaming offerings throughout the resort
• Exhibit strong telemarketing experience/skills necessary to fill events and drive profitable resort revenue (gaming/non-gaming)
• Effectively handle guest complaints and discrepancies in an efficient and courteous manner
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence
• Represent the property as a role model of customer service and professionalism
• Assist convention sales and hotel operations in registering and checking patrons in
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues
• Participate in brainstorming and planning sessions for Resort Relationship Marketing program
• Handle all aspects of guest visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.)
• Safeguard the confidential nature of all departmental and company records
• Approve casino credit and accept responsibility to collect outstanding casino credit markers
• Host on-site and off-site events, in Las Vegas and beyond (i.e. casino tournaments, Raiders Golden Knights suite, Nascar, golf tournaments, etc.)
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned

Qualifications

• Capable of working as part of a team that fosters guest loyalty, increases frequency of visitation and grows incremental gaming/non-gaming revenue
• Possess excellent communication skills, tact and judgment, high moral integrity and strong work ethic
• Possess ability to perform multiple tasks simultaneously
• Meet and exceed revenue generation expectations
• Achieve and exceed goals and metrics/objectives
• Ability to work varied shifts, including nights, weekends and holidays
• Ability to effectively communicate in English
• Polished appearance and demeanor
• Excellent customer service skills
• Strong existing following of mass premium and high-end patrons (preferred)
• Previous experience working in a large, luxury resort setting (preferred)
• At least 21 years of age
• High School Diploma or equivalent
• Proof of eligibility to work in the United States

Physical demands

Work is typically performed in an office environment. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. Requires prolonged sitting/standing, bending and reaching, transporting, pushing, pulling, lifting, and maneuvering items weighing up to 5 lbs, and eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core expectations

At Resorts World Las Vegas, every team member is an ambassador and is essential to the success of the company. All team members are expected to take personal ownership in ensuring everything they do is in the best interest of the company and adhere to five core non-negotiable responsibilities:

• Everyone is an Ambassador – Treat this property like your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – If you have a safety concern, address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, Say Something. Notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS – If there is trash on the floor, pick it up. If it is a mess that needs more attention, notify the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, assist that guest with a smile. If the guest needs more assistance than you can provide, notify the appropriate department or individual.