Vice President, Payments Product Owner

At BNY, our culture drives both company success and employee growth. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, delivering transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.

About the role

This role is pivotal in establishing the foundational support necessary for the ongoing growth, enhancement, and maturity of our Value-Added Overlay Services (e.g., Paymode, Benefits Disbursement, Vaia, Prepaid Debit Card, Bill Pay Advantage, Merchant Services, Virtual Card), which are key competitive differentiators for BNY. Responsibilities include:

• Product Governance (rationalizations, periodic reviews, product approvals, etc.)
• Cost Management (collaborating with tech and Ops to reduce costs)
• Vendor Management/EM responsibilities
• Client Billing
• Operating Model Optimization/Product Ownership
• Production Issue support
• Liaising with Client Service, RMs, and Clients
• Client Service/Implementation Support
• Network Workgroup Representation (Business Committee, Direct Member, etc.)
• Operations and Technology Liaising
• P&L responsibility (with revenue shared across functional areas)
• Monitoring client attrition rates (outside pricing)
• Participating in client meetings for non-sale activities
• Engaging in client onboarding
• Product governance efforts
• Training internal stakeholders
• Preparing client-facing materials
• Generating scalable and sustainable revenue opportunities

Responsibilities

• Product Execution: Write specs for minor features and contribute meaningfully to specs for major features. Negotiate implementation, make trade-off decisions to launch high-quality products, and know when to escalate. Work with teams to deliver maximum value to end users quickly and assess release quality and readiness.
• Customer Insights: Formulate business questions, track data to inform decisions, and use low-fidelity tools to outline design approaches. Translate designs into higher-fidelity representations, maintain regular contact with users, and prioritize roadmap decisions using multiple sources.
• Product Strategy: Understand business outcomes and how product decisions impact trade-offs. Craft a near-term product roadmap in partnership with your manager and communicate it to junior team members.
• Full ownership of the product backlog and near-term roadmap, ensuring proper refinement, prioritization, and grooming.
• Agile Ceremony Ownership across POD, including tracking velocity and identifying team efficiencies.
• Ownership of user stories, refinement process, and Stakeholder Management (ongoing collaboration and updates).
• Ownership of technical design decisions, product performance monitoring, and tracking key product metrics.

Requirements

• Bachelor's degree in business management or a related discipline, or equivalent work experience.
• 3-7 years of payments product experience.
• Strong knowledge of payments products, a high level of urgency, and accountability.

Pay

The base salary for this position is expected to be between $68,000 and $179,000 per year at the commencement of employment, determined based on experience and market location. This is part of the BNY total compensation package, which may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

Location

This role is located in New York, NY or Pittsburgh, PA.