Vice President, Operations East

About the role

This senior operations leader will oversee multi-site regional performance across a complex, service-driven environment. The role is focused on driving on-time service delivery, operational discipline, and strong financial results while supporting customers and frontline teams. You will partner closely with Sales, Finance, Legal, and HR to resolve escalations, manage labor relationships, and improve execution across the region.

Responsibilities

• Own regional operations, ensuring on-time performance and service quality
• Manage the regional P&L, including budget oversight and expense control
• Lead renewals and accounts receivable, addressing disputed invoices and liquidated damages
• Serve as the escalation point for district and union contract disputes, collaborating with Legal and HR
• Act as a liaison between field operations and departments including Sales and Finance
• Lead and coach general managers and field managers, addressing performance issues and promotions
• Oversee safety and compliance, leading incident reviews and training initiatives
• Support labor relations, including bargaining and grievance processes
• Maintain customer relationships as the senior operational contact for district leaders
• Manage the driver pipeline, including hiring, training, and retention strategies
• Evaluate fleet and technology needs, ensuring readiness for operations

Qualifications

• 10+ years in operations, with 5+ years leading multi-site or multi-region teams in student transportation or logistics
• Experience in high-growth or turnaround environments, launching sites and building processes from scratch
• Strong financial acumen in budgeting, forecasting, expense control, and accounts receivable management
• Direct experience with union relations, including CBA administration and contract negotiations
• Knowledge of DOT/FMCSA, CDL, and state pupil-transportation regulations
• Experience with public-sector contracts, including SLAs and liquidated damages
• Proficient in analyzing operational and workforce data for actionable insights
• Exceptional multitasking and proactive planning skills, with strong communication abilities
• Willingness to travel as needed
• Bachelor's degree or equivalent experience

Benefits

• Comprehensive health benefits including medical, dental, and vision coverage
• 401(k) plan with company match to support retirement savings
• Generous paid time off policy to promote work-life balance
• Opportunities for professional development and career advancement
• Flexible work environment with potential for remote work options

Compensation

$206,000 – $260,000 annually

Location & Work Arrangement

Remote position; US-based candidates only. No visa sponsorship available.