Vice President Operations

About the role

As the VP Operations, you will be a key executive leader architecting the future of UZURV’s service delivery and support operations. This isn't a role for a traditional caretaker; we need a builder, a strategist, and a transformative leader.

Responsibilities

• Bridge the gap between high-touch human empathy and cutting-edge proprietary technology.
• Take ownership of our 24/7 ride execution, dispatch, and call center network, optimizing cost-per-contact and cost-per-ride metrics while scaling our capacity to meet unprecedented demand.

Requirements

• 10+ years of executive experience scaling complex, tech-centric business units in rapid-growth environments.
• Proven capability managing large-scale, 24/7 customer-facing support operations, with a distinct knack for evolving traditional call centers into high-efficiency, tech-enabled success teams.
• Deep experience within a Transportation Network Company (TNC), high-volume logistics, on-demand delivery, or a tech-enabled transit environment is highly preferred.
• Demonstrable history of leading large-scale change management initiatives that resulted in tangible, measured improvements in employee retention and engagement.
• Expert-level data-driven decision-making skills. History of successfully collaborating with engineering teams to deploy proprietary technology that explicitly moved operational KPIs.

Qualifications

• Bachelor’s degree in Business, Operations Management, or a related field required; MBA preferred.
• Ability to maintain a consistent hybrid physical presence in Richmond, VA (2-3 days a week) and manage a distributed, 24/7 footprint.

Skills

• Strategic Foresight & P&L Ownership
• High-Velocity Platform & Dispatch Optimization
• Transformational People Leadership

Benefits

• 401K matching
• Healthcare benefits package
• Generous PTO and paid holidays
• Collaborative team-based work environment

Pay

Competitive salary commensurate with experience.

Schedule

Hybrid physical presence in Richmond, VA (2-3 days a week) and manage a distributed, 24/7 footprint.