Vice President of Quality

About the role

The Vice President of Quality will lead the development, execution, and continuous improvement of CelLink’s quality systems to support high-reliability, high-power flexible interconnect products used in electric vehicles, data centers, and other advanced applications.

Responsibilities

• Provide strategic oversight of production operations to ensure products meet defined quality, reliability, integrity, functionality, and regulatory requirements, with a strong emphasis on preventing field failures.
• Own product reliability across the full lifecycle, including leading and supporting NPI qualification and testing activities to identify risks early and ensure robust launches.
• Partner with executive leadership, management, engineering, and production teams to define, implement, and maintain scalable quality standards and controls across the organization.
• Lead and manage external QA/RA audits and certifications, including ISO 9001, ISO 14001, IATF 16949, and other standards required to support global expansion.
• Establish and oversee a robust field service and customer support framework, including customer issue resolution, RMAs, containment actions, sorting activities, and recovery plans.
• Oversee the customer complaint process, ensuring timely investigation, root cause analysis, CAPA execution, and closure, and prepare trend analyses and quality performance reporting for leadership.
• Identify, document, and ensure timely execution of Corrective and Preventive Actions (CAPA) for internal and external processes to eliminate repeat issues and systemic risk.
• Drive the highest possible product quality while managing cost, implementing effective methods such as AOI, automated inspection, and risk-based controls to improve margins without sacrificing reliability.
• Review, improve, and oversee SOPs, labeling, traceability, and product tracking to ensure full supply chain visibility and compliance.
• Collaborate closely with contract manufacturers, suppliers, distributors, and internal stakeholders to ensure incoming and outgoing quality, including coordinating vendor investigations, repairs, and credits.
• Foster a culture of accountability, ownership, and continuous improvement, where teams are empowered to raise issues early and solve them effectively.
• Contribute to broader organizational objectives by driving quality-led initiatives that support scale, customer trust, and long-term business performance.

Qualifications

• Experience/Education: BS or higher in Mechanical, Electrical, or Chemical Engineering (or related field). 7-10+ years in an advanced manufacturing environment.
• Experience with quality auditing preferred.
• Experience with Lean Manufacturing and Supply Chain Management.
• Experience with supplier development/management.
• Solid background in Data Analysis as well as Root Cause Analysis.
• Knowledge/Skills/Abilities: Excellent interpersonal, written, and verbal communication skills. High emotional intelligence with the ability to exercise sound judgment, tact, and diplomacy when working with internal and external stakeholders. Ability to quickly learn and adapt to software systems used in operations and materials control. Proficient in Microsoft Excel and Word. Strong organizational and prioritization skills. Working knowledge of business financials and their impact on quality decisions. Self-motivated, hands-on leader with an enthusiastic and accountable leadership style.