Vice President of Housing

Program Development

• Develop scopes of work, program deliverables and performance expectations for service delivery, program administration, and facilities oversight for CHI housing programs.
• Collaborate with program directors and other CHI staff to develop comprehensive scopes and proposals.
• Partner with Housing Services unit to identify service needs and gaps; develop and implement onsite and off-site services to residents and program participants.
• Develop staffing and budget expense plans for new and existing program budgets.
• Implement new programs; integrate new programming into existing policies and procedures.
• Compile responses to RFPs, RFIs, RFQs and other procurement opportunities with the Director of Development.

Program Administration

• Oversee housing programs in CHI’s portfolio.
• Ensure organizational and programmatic compliance with CHI policies and city, state, and federal laws and regulations.
• Design, develop, and implement service modalities and program models to best support program residents that align with agency mission and objectives.
• Monitor and develop KPI data collection points and reporting tools.
• Enforce incident reporting protocols in accordance with CHI, OTDA, DSS and DHS policies.
• Ensure program performance and productivity meet or exceed contract deliverables.
• Liaise with government entities and funders as assigned.
• Provide regular program progress updates outside of mandated reporting requirements.
• Troubleshoot contractual and budget issues with program directors and funders.
• Partner with experts in the community and the industry at large.
• Ensure internal and external reports are submitted in a timely and correct manner as required by funding agencies and CHI.

Site Management

• Ensure adequate staffing in compliance with OTDA, OMH, DSS, DHS, and other oversight agencies as applicable.
• Collaborate with HR to strategize recruiting efforts.
• Monitor and troubleshoot staffing gaps with CHO, HR and Finance.
• Ensure safety and evacuation plans are up to date.
• Ensure staff and residents are regularly trained including safety drills and tabletop and mock exercises.
• Ensure facilities are adequately equipped for resident and staff health and safety, including proper signage postings per state, county, city, and funding agencies.
• Ensure facility access protocols and procedures are strictly enforced.
• Ensure facilities are properly maintained and repairs are handled timely and appropriately in conjunction with CHI Operations.
• Ensure facilities are consistently prepared for site audits and scheduled and unannounced visits by oversight agencies and funders.

Supervision

• Directly supervise Program Directors.
• Conduct biweekly supervision and conduct regular site visits.
• Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Oversee professional development and training needs of all housing staff.
• Collaborate with HR and Finance to ensure adequate development and training opportunities for staff.
• Collaborate with HR to coordinate training workshops for special content such as professional writing and communication; crisis and conflict intervention for physical altercations; self-defense, behavioral management, and motivational interviewing.

Job Knowledge

• Demonstrates understanding of the principles, methods, and processes needed to perform the job.
• Meets productivity standards.
• Has the ability to implement and follow a project through to completion in a timely fashion.
• Produces neat, accurate, and thorough work.
• Can perform under pressure, within deadlines and has ability to work independently and to prioritize.
• Can begin and complete tasks without assignment and repeated oversight.
• Maintains charts and files in an orderly fashion.
• Shows ambition and interest in pursuing career development; expands on job-appropriate skills.

Qualifications

• Education: Master’s degree in social work, public administration, organizational management, or related field. Bachelor’s Degree plus ten (10) years of experience in housing, shelter management, program development or human services programming including seven (7) years of managerial or supervisory experience may be substituted for Master’s degree requirement.
• Experience: Eight (8) years of experience working with homeless and low-income populations, housing, program development, plus five years (5) supervisory experience.
• Certificates or Licenses: Valid driver’s license. LMSW preferred.
• Communication: Professional verbal and written communication skills, including grant and contract writing. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Professional competency in MS Windows, MS Office (Word, Excel, Teams, Outlook), AWARDS, CARES, and on the Internet.
• Math Skills: Must be able to develop and manage program budgets.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team. Ability to build and lead a team. Extensive experience in project management and program administration. Extensive experience managing scattered site and large-scale programs. Extensive experience working with homeless households, high service need households, households living in poverty, and households living with health and mental health issues. Strong negotiation skills and the ability to meet scheduled and unexpected deadlines. Highly organized, attentive to details, productive under pressure, multitasking, and flexible. Ability to oversee multiple projects and juggle competing deadlines. Strong supervisory and personnel management skills. Ability to maintain a high level of professionalism at all times.